Member Integration Specialist

About the Organization

Tulsa Remote LLC is an initiative of the George Kaiser Family Foundation designed to enhance Tulsas talented and successful workforce by bringing diverse bright and driven new individuals to the city. Participants in the Tulsa Remote program are integrated into the community through various collaborations and networking opportunities with the ultimate goal of retaining them in the Tulsa area for the long term. The Tulsa Remote program and community have experienced a high level of success and the program is rapidly expanding.

Tulsa Remote is one of the Programs within Experience Tulsa a portfolio of programs and teams working to showcase the unique past present and exciting future of Tulsa in an inclusive high-touch and comprehensive manner to assist in generating vibrant growth. We do this through speaking loudly and proudly about all that Tulsa has to offer while offering meaningful community-building opportunities for newcomers and long-time Tulsans addition to Tulsa Remote the other programs under the Experience Tulsa umbrella include inTulsa Tulsa Service Year and Campus Tulsa and are all economic development initiatives supported by the George Kaiser Family Foundation. Over the next few years we hope to support other key community partners in building up Tulsa to be the most welcoming place for newcomers while increasing social capital community-building and networking opportunities for all Tulsans.

Purpose

As a Member Integration Specialist youll be a vital part of the Member & Alumni Experience team dedicated to keeping members engaged and supporting their integration into the Tulsa community from orientation to a 12-month commitment in the program with the goal of retaining them beyond their 1st this role youll collaborate with program participants and a variety of local partners and organizations to ensure members have the resources they need to achieve their personal and professional goals. Your skills in listening engaging sharing resources and connecting with a diverse group of people will be essential to your success.

Core Responsibilities

Promote Tulsa Connection

• Foster Member Engagement: Assist in fostering member engagement with the city by understanding and aligning with Tulsa Remotes mission and Tulsas unique offerings.

Member Support

• Member Case Management: Manage and verify records for a caseload of members tracking program status individual needs and engagement activities via Salesforce.
• Community Integration Support: Conduct regular 1:1 or group check-ins with members to develop and support integration plans assisting them in achieving personal and professional goals.
• Resource Management: Contribute to the list of resources and community collaborators; create referrals to local organizations and leaders that support member interests.
• Data Management: Accurately record and update member data and notes in Salesforce ensuring reliable information for tracking and support.
• Small-Scale Meeting Coordination: Execute small group gatherings focused on community building and community impact.
• Outreach: Conduct outreach to members as needed for member highlights survey completions and other needs of the organization.
• Slack Engagement: Actively respond to member questions share resources and events and engage within the programs Slack channels.

Events Support

• Event Engagement and Relationship Building: Attend Tulsa Remote-sponsored events to support event roles actively engage with members build rapport and provide follow-up support as needed. This could include recruitment events as needed.
• Event Planning Support: Collaborate with the Events Team to assist in planning both short- and long-term member events. Provide feedback to help enhance event programming based on member needs.

Additional Responsibilities

• Other Duties: Perform other duties as assigned learning new skills and collaborating with team members as needed.

Education and Experience

• High School diploma or equivalent required.
• 2-3 years of professional work experience in client management case management or other social services related environment preferred
• 2 years of living and working in the Tulsa area with demonstrated engagement in the community knowledge about Tulsa history and familiarity with a wide range of civic organizations services businesses etc.

Necessary Mindsets and Skills

• Effective Communication and Facilitation
• Exhibits clear thoughtful communication with a focus on empathy integrity and positive intent.
• Adapts communication methods to different audiences and ensures key information is communicated effectively.
• Approaches interactions with a friendly and welcoming demeanor building trust and transparency.
• Relationship and Community-Building
• Demonstrates exceptional skills in building and maintaining strong relationships with members and community partners.
• Works actively to foster a supportive community atmosphere enhancing engagement and satisfaction in all events and interactions.
• Collaboration and Teamwork
• Strong collaborator who actively collaborates with teams and stakeholders to deliver high-quality experiences across events meetings and communications.
• Embraces open dialogue honesty and shared feedback to achieve goals together.
• Works effectively across teams encouraging cross-functional support and input.
• Project Management and Organizational Excellence
• Demonstrates proactive management of deadlines and thorough follow-through on responsibilities.
• Shows strong attention to detail in organizing and executing projects ensuring objectives are met efficiently.
• Maintains a high standard of integrity
• Data-Driven Decision Making
• Uses data facts and metrics to guide decisions aligned with Tulsa Remotes objectives.
• Applies critical thinking to analyze trends and insights supporting strategic outcomes.
• Consistently seeks relevant data to inform decisions and measure impact.
• Commitment and Flexibility
• Must be comfortable with ambiguity and evolution; including the positions roles responsibilities and the organizations priorities and projects.
• Willing and able to work weekends holidays and non-traditional hours as needed to support events and member activities.
• Has the flexibility to travel locally and work from multiple locations within Tulsa to enhance member engagement.

Physical requirements

• Ability to stand walk and remain active for extended periods at events and meetings.
• Frequent use of computers phones and digital tools.

Hours and Location

• Must live in and able to travel locally within Tulsa OK and work flexible hours including weekends and holidays as needed.
• This is a hybrid role that may require in-person meetings based on organizers request or organizational needs.

Additional Requirements

• Candidate will need a valid drivers license and car insurance.

About our Benefits

As part of our overall compensation package we offer work/life flexibility comprehensive health benefits paid time off and generous retirement contributions designed to support you and your family.

Details:

• 100% employer-paid medical dental and long-term disability for full-time employees only. Option to add vision and dependents.
• 401K employee and employer contributions.
• Paid time off to support you while you are out of the office.
• Paid holidays so our employees can spend time with those they care about.
• Employer-paid AD&D life insurance with employee option to add supplemental life insurance.