Office Associate II in the Behavioral Health Program

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Department ofHealth and Human Services (DHHS)

Office Associate II

Opening Date:January 8 2026

Closing Date:January 22 2026

Job Class Code:6542

Grade:13 (80)

Salary:$17.73 - $25.53 per hour*

*This is inclusive of a 2.50% recruitment and retention stipend

Position Number: 02031-2280

Location: Augusta

Core Responsibilities:

You will be responsible for providing administrative support to the Behavioral Health Program of the Division of Licensing and Certification. You will be responsible for processing license applications maintaining records and documentation updating the federally mandated database responding to inquiries from providers and supporting division staff for all licensing surveys and complaint investigations. This position is eligible for partial remote work with supervisor approval.

In This Role You Will:

Be the primary administrative support for the surveyors supervisors and the program manager associated with the Behavioral Health Program.

Complete data entry and data management involving multiple databases.

Review applications for accuracy and follow up with providers when appropriate.

Assist Behavioral Health providers with questions related to the licensing application and processes.

Prioritize tasks and complete work accurately and on time.

Prepare routine correspondence forms notices and letters related to licensing activities.

Ensure licensing documents are accurate and up to date.

Maintain confidentiality and handle sensitive information.

Work with the Office Associate II Supervisor to ensure that licensing and certification activities are covered during staff leave.

Assist with other administrative duties as requested including but not limited to mail processing and distribution copying scanning and gathering data for licensing reports.

Minimum Qualifications:

Training education or experience in office and administrative support work that demonstrates 1) competency in applying a solid knowledge of modern office practices to perform complex varied office support tasks and 2) the ability to use independent decision-making on the appropriate processes to follow information to process and actions to take in accordance with standard procedures. All positions in this classification assume the qualifications of: Office Assistant I Office Assistant II and Office Associate I.

Preferred Skills and Qualifications:

Experience working in a regulatory licensing or government office environment.

Strong organizational skills and attention to detail and accuracy.

Effective written and verbal communication skills.

Able to work effectively within a team and contribute to a respectful and productive workplace.

Can adjust quickly to new processes and program changes.

Able to provide professional appropriate and courteous customer service to licensees and the public.

Able to consistently follow detailed instructions policies and procedures.

Able to manage workload and complete tasks with minimal supervision.

Proficiency with Microsoft Word (Outlook Word Excel).

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Agency information:

The Department of Health and Human Services (DHHS) is dedicated to promoting health safety resilience and opportunity for Maine people. The Department provides health and social services to approximately a third of the States population including children families older Mainers and individuals with disabilities mental illness and substance use disorders. The Department also promotes public health operates two state psychiatric hospitals and provides oversight to health care providers.

The mission of the Division of Licensing and Certification (the Division) is to ensure Maines most vulnerable citizens are protected from abuse and neglect and receive high-quality care within the states healthcare and social services systems by ensuring that Maines citizens receive quality and effective health care and social services by developing and applying regulatory standards that help people have safe and appropriate outcomes.

Application Information:

For additional information about this position please contact Delaney Brewer at

To apply please upload a current resume and a cover letter. Please submit all documents or files in a PDF or Word format.

In your cover letter address the competencies listed below as well as confirmation that you meet all the minimum qualifications.

Please submit a cover letter rating your skills as expert skilled or novice for the following:

Outlook or comparable email applications.

Excel or comparable spreadsheet applications.

MS Word or comparable word processing applications.

Keyboarding (words per minute).

Other computer skills.

** Applications submitted with cover letters that do not address the information required above may not be considered for this vacancy.

Please submit all documents or files in PDF or Word format.

To request a paper application please contact

Benefits of working for the State of Maine:

No matter where you work across Maine state government you find employees who embody our state mottoDirigo or I leadas they provide essential services to Mainers every day. We believe in supporting our workforces health and wellbeing with a valuable total compensation package including:

• Work-Life Fit Rest is essential. Take time for yourself using13 paid holidays 12 days of sick leave and3 weeks of vacation leaveannually. Vacation leave accrual increases with years of service and overtime-exempt employees receive personal leave.
• Health Insurance Coverage The State of Maine pays85%-100%of employee-only premiums ($12845.82 - $15112.76 annual value) depending on salary. Use this chart to find thepremium costsfor you and your family including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information aboutprogram requirements.
• Dental Insurance The State of Maine pays 100% of employee-only dental premiums ($395.72 annual value).
• Retirement Plan The State contributes the equivalent of 14.11% of the employees pay towards the Maine Public Employees Retirement System (MainePERS).
• Parental leaveis one of the most important benefits for any working parent. All employees who are welcoming a childincluding fathers and adoptive parentsreceivesix weeks of fully paid parental leave. Additional unpaid leave may also be available under theFamily and Medical Leave Act.

State employees are eligible for anextensive and highly competitive benefits package covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.

Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated foranything less than full-time.

Theres a job and then theres purposeful transformative work. Our aim is to create a workplace where you can learn grow and continuously refine your skills. Applicants demonstrate job requirements in differing ways and we appreciate that many skills and backgrounds can make people successful in this role.

As an Equal Opportunity employer Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members and our process ensures an inclusive environment to applicants of all backgrounds including diverse race color sex sexual orientation or gender identity physical or mental disability religion age ancestry national origin familial status or genetics.

If youre looking for a great next step and want to feel good about what you do wed love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.

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If you are unable to complete the online application please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.