Service Technology Consultant (Labor)

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar youre joining a global team who care not just about the work we do but also about each other. We are the makers problem solvers and future work builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

OurProduct Support and Logistics Division (PSLD)is one of the most innovative divisions within PSLD as within all of Caterpillar our priority is ourcustomers and helping them build a better world. We touch nearly everyelement of the services value stream. PSLD is responsible for Aftermarket Parts DistributionofCat Parts Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities technology and operational excellence.

The Global Service team enables a differentiated and superior customer service experience resulting in sustainable and profitable services growth with a focus on safety quality and efficiency. The goal is to enable both dealer and customer service success by leveraging digital capabilities technology world-class training and accurate service information to deliver the desired outcomes.

We are currently seeking a Service Technology Consultant (Labor) to join the Global Service Rebuilds team. You will have the responsibility to lead projects related to Caterpillar Recommended Labor expand labor coverage that aligns with OLGA opportunities develop Labor Study tools coordinate with Product Groups on new products and implement process improvements. The successful candidate will serve as an experienced contributor to projects that are complex in nature working with individuals and teams across global sites and Cat dealers.

Additional Information:

• Location: Peoria IL (United States)
• Required Travel: Less than 10% (Domestic International)
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

What You Will Do:

As a Service Technology Consultant you will lead the development and management of Caterpillars Recommended Labor dashboard and serve as the trusted authority for labor hour recommendations for Service Options and Rebuilds. This role includes overseeing the lifecycle of labor tools used in labor time development and acting as the Labor Program Manager coordinating with Product Groups on new products being introduced and the labor requirements needed. Tasks will include:

Develop and maintain Caterpillar Recommended Labor and Rebuild labor data in collaboration with Service Events & Insights.
Investigate and resolve discrepancies in labor hour analytics.
Lead projects defining rebuild programs and associated labor requirements.
Communicate effectively with stakeholders peers and dealer personnel.
Evaluate processes and implement lean improvements.
Drive process enhancements for labor development tools including automation of labor time study data.
Coordinate with Product Groups to ensure accurate labor time study forecasts.
Serve as an internal and external labor subject matter expert.
Continuously expand knowledge of Caterpillars product line.

What You Will Have (Basic Requirements):

Technical Consulting: Knowledge of techniques roles and responsibilities in providing technical or business guidance to clients both internal and external; ability to apply consulting knowledge appropriately.

Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Strategic Thinking: Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.

What Will Set You Apart (Top Candidates Will Have):

Strong mechanical aptitude
Knowledge of Cat machines and engines comprising of systems such as powertrain hydraulic electrical cooling fuel brake steering etc.
Good understanding of machine components such as engine transmission torque converter driveline axle differential final drive etc.
Understands the Caterpillar machine and engine parts product structure.
Good understanding of Reuse & Salvage Guidelines.
Experience leveraging Service Magazine Articles Special Instructions PIPs PSPs
Experience with dealer service data SMCS codes and standard jobs.
Experience with reading and interpreting Caterpillar engineering prints.
Experience with SIS RWA EDS NPR HVC
Accuracy and Attention to detail
Analytical Thinking
Decision Making and Critical Thinking
Dealer quoting methodology.
Knowledge of Caterpillar Upgrades & Retrofits and how these are marketed with Cat Certified Rebuilds
Knowledge of Global Warranty and Cat Insurance Services products supporting Cat Certified Rebuilds

What You Will Get:

Through it allweareone team creating and delivering world-class components and solutions superior to the more about theCaterpillarExperience.

About Caterpillar:

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

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Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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