HVAC Service Manager Weekend Position

Radiant Plumbing & Air Conditioning
We have been the bright and quirky spot serving Austin since 1999. Our fun ads top-notch service and outstanding customer care are what make Radiant the go-to company in the area. We pride ourselves on the leaders we bring in to grow our business and motivate employees to be their best. If youre a servant leader looking for your employer home apply today!

The Good Stuff

• Medical Dental & Vision Insurance
• Pet Insurance
• 401k with 4% company match
• PTO Paid Holidays Paid Wellness Time
• Company-provided truck phone iPad and uniforms
• Employee discounts

Compensation

• $90000$110000 base salary plus a 10% performance bonus and separate weekend bonus opportunities.

About the Role

Were looking for an experienced HVAC Service Manager to lead a high-performing service team and help take our operation to the next level. This role is hands-on people-focused and performance-driven. Youll spend a majority of your time in the field supporting technicians coaching performance and ensuring our customers receive consistent 5-star service.

If youve led technicians before know how to coach to results and enjoy being visible and involved this is a great opportunity to join a growing winning team. Nexstar and scripted service experience are a plus but not required.

What Youll Be Doing

• Lead manage and hold technicians accountable through 1:1s team meetings coaching and performance reviews
• Maintain consistent involvement in company-sponsored and team-building activities
• Track technician performance and customer interactions delivering individualized coaching per technician
• Partner closely with Dispatch to ensure the right technician is assigned to the right job
• Meet weekly with the Dispatch Manager to review schedules technician needs and scorecards
• Provide ongoing service and sales performance support through ride-alongs site visits and coaching calls
• Represent train and reinforce the company brand and customer experience at all times
• Understand enforce and optimize Service Titan processes
• Collaborate with leadership to develop new technician motivation and incentive programs aligned with company vision
• Create reinforce and enforce truck restock and inventory habits
• Enforce quality workmanship standards across the service team
• Oversee technician technical assessments and checklist completion
• Lead safety meetings and promote a safe work environment
• Oversee customer issue resolution including site visits repair oversight follow-up calls and coordination with Finance for insurance-related matters

What Were Looking For

Education

• High school diploma or equivalent (required)

Experience

• 5 years of management experience in a residential service setting

Technical & Computer Skills

• Proficient with mobile devices
• Strong working knowledge of Service Titan (or similar service software)
• Comfortable using Microsoft Office applications

Certifications & Licenses

• EPA Certification
• TDLR License
• Valid clean drivers license

Schedule & Work Environment

• Weekend Manager role: FridayTuesday schedule
• Fully on-site position
• Approximately 60% of time spent in the field including weekends

If you are ready to lead from the front coach a strong team and be part of a fast-growing company wed love to talk with you. Apply now! Were excited to meet qualified candidates.