Registrar Cancer Center Full Time

Job: Oncology Clinic Registrar
Classification: Hourly/Non-Exempt
Job Category: 5 Administrative Support Workers

Position Summary
Oncology Clinic Registrar registers patients who come into the clinic for any type of treatment. They primarily report to the Manager and work in a team environment alongside clerks and other Oncology Clinic Representatives. The Oncology Clinic Registrar will use excellent customer service and communication skills to obtain patient data and route patients to the appropriate area.

Essential Functions
-Welcome all patients and visitors by greeting them in person answering inquiries and directs them through the registration process.
-Prepares new patient chart packets in advance of the visit according to scheduled appointment times to ensure patient and staff time is efficiently utilized.
-Utilize an electronic medical record multi-line phone system fax machine printer copier and scanner to process patients through the registration process.
- Answer phones and transfer phone calls to corresponding employees.
-Coordinates all front office work and patient flow activities.
-Confirm referrals are current and in the chart.
-Ensures that all forms including patient demographics insurance information and required consents have been completed.
-Verifies patient insurance coverage to determine patient liabilities to include copays deductibles and coinsurance.
-Follows cash handling guidelines and procedures.
-Refers patients to the Financial Counselor as needed.
-Work closely with Financial Counselor Patient Navigator Scheduler and other staff to ensure smooth collection process.
-Prepares daily reports showing daily collections and verify deposit information.
-Maintains monthly collection goal.
-Maintains QA of 98%.
-Resolve all office-based issues and tasks related to equipment computer and supplies.
-Adheres to and follows all patient experience initiatives.
-Reports to and departs from work on time and as scheduled.
-Must be able to deal with stress while maintaining composure.
-Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS).
-Performs all other duties as assigned.

Work Experience
-At least one year of office experience is preferred.
-Background in Oncology is preferred.

Education
-High school diploma or equivalent preferred.
-Bilingual in English and Spanish is preferred.

Physical Demands and Work Environment
Lifting/Carrying Pushing/Pulling
Lbs. % Time Lbs. % Time



51-75 NA
76-100 NA

Movement % Time
Bend/Stoop/Twist 34-66
Crouch/Squat 34-66
Kneel/Crawl 0-33
Reach above Shoulder 0-33
Reach below Shoulder 0-33
Repetitive Arm 0-33
Repetitive Hand 34-66
Grasping 34-66
Squeezing 0-33
Climb Stairs 0-33
Walking Uneven 0-33
Walking Even 67-100

Environment % Time
Indoors 67-100
Outdoors 0-33
Extreme Heat 0-33
Dusty None
Excessive Noise 0-33

Equipment % Time
Motor Vehicles None
Foot Pedals None
Extreme Heat None
Dusty None
Excessive Noise 0-33

Work near % Time
Machinery None
Electricity 0-33
Sharps None
Chemicals 0-33
Fumes 0-33
Heights None

Vision
Depth Perception Required
< 20 Required
Color Not Required
Peripheral Required

Endurance Hours at Once Total in 12HR
Sit 4 8
Stand 1 2
Walk 1 2