EUS L3 Administrator Engineer (App Packaging, SCCM, POS)

Position Description:

At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve. At CGI were a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 72000 professionals located in 40 countries. Founded in 1976 CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources expertise stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at .
This is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans. We wish to thank all applicants for their interest and effort in applying for this position however only candidates selected for interviews will be contacted. No unsolicited agency referrals please.

Your future duties and responsibilities:

EUS L3 Administrator / Engineer (App Packaging SCCM POS/Posplus)

Location: Hyderabad Pune Bangalore Chennai

Role Overview:

The EUS L3 Administrator is responsible for advanced support management and optimization of enduser computing services. This includes application packaging and deployment SCCM administration and POS/Posplus systems. The role requires deep technical expertise strong troubleshooting skills and the ability to resolve complex issues independently while ensuring seamless enduser experience across enterprise environments.
Key Responsibilities

- Provide L3 support for escalated incidents related to enduser computing app packaging SCCM and POS/Posplus.
- Manage and maintain Microsoft SCCM for software distribution patch management and OS deployment.
- Create test and deploy application packages (MSI AppV Intune etc.) ensuring compatibility and compliance.
- Administer and optimize POS/Posplus systems for retail or enterprise environments.
- Perform patching upgrades and configuration management across enduser systems.
- Conduct performance tuning capacity planning and optimization for SCCM and packaging workflows.
- Implement automation scripts (PowerShell VBScript or Python) to streamline repetitive tasks.
- Collaborate with infrastructure security and application teams to ensure smooth delivery of enduser services.
- Lead root cause analysis for critical incidents and document resolutions.
- Maintain knowledge base and documentation for configurations processes and troubleshooting guides.

Required qualifications to be successful in this role:

- 712 years of experience in End User Services administration with strong L3 expertise.
- Handson experience with SCCM administration (software distribution patching OS deployment).
- Strong knowledge of application packaging tools and techniques (MSI AppV Intune InstallShield).
- Expertise in POS/Posplus systems including deployment troubleshooting and optimization.
- Experience with Windows 10/11 Active Directory Group Policy.
- Familiarity with MDT Intune and modern device management.
- Proficiency in PowerShell scripting for automation and troubleshooting.
- Solid understanding of enduser security compliance and patch management standards.
- Ability to lead critical incident resolution and mentor junior administrators.
Preferred Qualifications
- Certifications: MCSA/MCSE (Windows) Microsoft Certified Endpoint Administrator ITIL Foundation.
- Experience with cloudbased endpoint management (Intune Autopilot).
- Exposure to monitoring tools (SCCM reports SCOM Splunk).
- Knowledge of ITIL processes for incident problem and change management

#LI-SA19

Skills:

• Incident Management
• Packaging
• Point of Sale

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.