Bank Chanel Account Executive
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
At Ayvens progress starts with you.
Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.
The Bank Channel Account Executive is overall responsible for the relationship and the cooperation of Ayvens with NBG Leasing. The main objective of the role is to create and provide additional value to the already established cooperation between two companies.
Key Responsibilities:
Manage all incoming calls and emails promptly and professionally.
Handle client requests in timely manner and cultivate a professional & positive relationship with key stakeholders.
Ensure thorough follow-up on all requests until completion.
Process annexes accurately and without delay considering possible systemic restrictions.
Maintain up-to-date and accurate records in sales information systems.
Collaborate with internal teams to guarantee seamless handling of client requirements and coordinate with IT Dpt for effective resolution of issues through the proper ticketing system.
Detect and escalate issues that require special attention.
Comply with Ayvens policies and maintain communication.
Consistently achieve agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
Build long-term relationships with existing customers that focus on delivering added value and result on increasing customer satisfaction index.
Business Acumen & Account Management:
Develop deep knowledge of companys propositions and tools.
Pro-actively and methodically identify customer needs and create plan to provide the proper fleet management solutions through the companys propositions suite.
Provide excellent customer service:
Take ownership for all queries and complaints and ensure they are resolved within agreed timescales and performance standards.
Liaise with internal departments to ensure adherence to Service level agreements.
Identify potential trends and threats and take all actions necessary to avoid customer service disruptions.
Act internally as clients advocate ensuring that the voice of the customer is communicated effectively at the organization.
Obtain full and sufficient information from customers to enable the progress of all regulatory processes and enable activities to be completed successfully.
Qualifications & Skills:
Academic background: general education degree or equivalent (University Degree will be preferred)
Minimum 2 years in a similar position preferably in a complex commercial environment.
Very good command of English - verbal and written
Customer service experience
Excellent Customer service skills
Knowledge of CRM tools and relevant system applications
Knowledge of supporting and administrative processes
Effective on rapport building to develop trust and strong relationships with clients
Ability to manage data collection and filing
Ability to multitask
Strong listening skills
Being able to use empathy (Interpersonal sensitivity)
Be able to divert pressure and keep calm under stressful conditions
Why Ayvens
With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.
At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.
Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.
*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.
Required Experience:
IC
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
About Company
Somos a Ayvens (antiga LeasePlan), líder global em mobilidade sustentável. E num mundo que precisa de formas mais intuitivas e sustentáveis de mobilidade, estamos empenhados em fazer a vida de todos os nossos clientes fluir melhor, desde grandes empresas a particulares.
