Senior Worldwide Specialist Solutions Architect, Amazon Connect
Share
Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Transform customer experience through state of the art cloud communication solutions and help enterprises revolutionize how they connect with their customers!
Were seeking a passionate technical expert who will drive innovative contact center transformations using AWS Connect bridging complex technical challenges with strategic customer solutions.
Youll be at the forefront of reimagining customer engagement technologies working directly with enterprise teams to design sophisticated scalable communication architectures that solve real-world business challenges. Your expertise will help organizations unlock new possibilities in customer interaction leveraging AWSs most advanced cloud communication platforms.
Key job responsibilities
Architect Innovative Solutions:
Design advanced AWS-optimized communication architectures for enterprise customers
Technical Leadership:
Provide expert guidance to GTM teams and unblock critical customer business challenges
Customer Advocacy:
Represent customer perspectives curating feature requests and technical feedback
Knowledge Sharing:
Create enablement materials and thought leadership content across technical forums
Community Development:
Support and guide an internal network of technical subject matter experts
A day in the life
Your day will blend deep technical problem-solving with strategic customer engagement. Youll collaborate with cross-functional teams dive into complex architectural designs and translate technical capabilities into business value. Expect to move seamlessly between technical deep-dives with engineering teams and high-level strategic discussions with executive leadership.
About the team
Our Amazon Connect Specialist Team comprises domain experts passionate about transforming customer experience technologies. Were a collaborative group dedicated to pushing the boundaries of whats possible in cloud-based communication solutions. Our team thrives on innovation customer-centricity and solving complex technological challenges.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
- Experience in specific technology domain areas like software development cloud computing systems engineering infrastructure security networking data and analytics
- Experience in design implementation or consulting in applications and infrastructures
- Experience in IT development or implementation/consulting in the software or Internet industries
- Experience in the customer service/contact center industry
- Experience working with end user or developer communities
- Experience communicating complex ideas to technical and non-technical audiences
- Advanced infrastructure and networking architecture experience
- Deep understanding of enterprise communication technologies
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Were seeking a passionate technical expert who will drive innovative contact center transformations using AWS Connect bridging complex technical challenges with strategic customer solutions.
Youll be at the forefront of reimagining customer engagement technologies working directly with enterprise teams to design sophisticated scalable communication architectures that solve real-world business challenges. Your expertise will help organizations unlock new possibilities in customer interaction leveraging AWSs most advanced cloud communication platforms.
Key job responsibilities
Architect Innovative Solutions:
Design advanced AWS-optimized communication architectures for enterprise customers
Technical Leadership:
Provide expert guidance to GTM teams and unblock critical customer business challenges
Customer Advocacy:
Represent customer perspectives curating feature requests and technical feedback
Knowledge Sharing:
Create enablement materials and thought leadership content across technical forums
Community Development:
Support and guide an internal network of technical subject matter experts
A day in the life
Your day will blend deep technical problem-solving with strategic customer engagement. Youll collaborate with cross-functional teams dive into complex architectural designs and translate technical capabilities into business value. Expect to move seamlessly between technical deep-dives with engineering teams and high-level strategic discussions with executive leadership.
About the team
Our Amazon Connect Specialist Team comprises domain experts passionate about transforming customer experience technologies. Were a collaborative group dedicated to pushing the boundaries of whats possible in cloud-based communication solutions. Our team thrives on innovation customer-centricity and solving complex technological challenges.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
- Experience in specific technology domain areas like software development cloud computing systems engineering infrastructure security networking data and analytics
- Experience in design implementation or consulting in applications and infrastructures
- Experience in IT development or implementation/consulting in the software or Internet industries
- Experience in the customer service/contact center industry
- Experience working with end user or developer communities
- Experience communicating complex ideas to technical and non-technical audiences
- Advanced infrastructure and networking architecture experience
- Deep understanding of enterprise communication technologies
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Key Skills
- Apache Hive
- S3
- Redshift
- Spark
- AWS
- Solr
- NoSQL
- Data Warehouse
- Internet Of Things
- Kafka
- DynamoDB
- ZooKeeper
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
