Manager, Operations Governance

Grade: P7
Referral Level: Level 1
Division: IGM-AMO

IGM Financial Inc. is a leading wealth and asset management company in Canada managing approximately$271 billionin assets. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Mackenzie Investments founded in 1967 is a key part of IGMs business model serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.

At Mackenzie Investments You Can Build Your Career with Confidence.We are proud to be recognized as one of Canadas Top 100 Employers for the fourth consecutive yearsand one of Canadas Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive environment.Experience the best of both worlds with our hybrid work environment where you spend three days a week in the office connecting collaborating and enjoying quality time with your amazing colleagues!Our Values: Be better;we strive for improvement in everything we do.Be accountable;we foster clarity and are empowered to act responsibly.Be a team;we are united to drive collective impact to achieve our goals.

The Manager Operations Controls Oversight will take ownership of a pivotal first-line control role where youll play a key role in shaping the integrity and reliability of services provided by our back office partner. This is an exciting opportunity to demonstrate your expertise by ensuring audits and attestations are supported with thorough timely evidence while actively driving improvements and impactful remediation in partnership with stakeholders and vendors. You will be expected to demonstrate a high degree of accountability and personal drive in executing your responsibilities. Youll work closely and confidently through a vendor relationship ensuring effective delivery against internal expectations while managing risk appropriately.

Key Responsibilities:

• Control Testing & Evidence Management
  • Design and execute a control testing plan for CGI scope (SOC1/2 intake/mapping NI 81 102 attestations CSOX checks).
  • Ensure all required key controls are tested annually and results are documented.
  • Coordinate evidence requests and walkthroughs with auditors Compliance TPRM Risk and Legal.
  • Provide timely thorough evidence to support audits and facilitate smooth communication and collaboration with internal and external audit stakeholders.

• Risk & Remediation Oversight
  • Maintain the key control inventory and remediation plans
  • Keep risk and control documentation up to date and accurate.
  • Report status to joint management committee and quarterly executive forums.
  • Track and report results and remediation progress to leadership.
  • Publish Control Health Report; escalate material gaps with time-bound action plans.
  • Identify and escalate significant control gaps ensuring timely resolution.

• Documentation & Procedure Maintenance
  • Continuously maintain or improve documentation and operating procedures (access BCP/DR user access exceptions).
  • Implement best practices for operational procedures and controls.
  • Ensure compliance and completion of annual training & attestations cadence (privacy AML/fraud code of conduct) for CGI teams in scope.
  • Monitor and enforce completion of mandatory training and attestations.
  • Maintain records of completed activities for audit purposes.
    
    
• Vendor Access & Onboarding Audits
  • Responsible for managing all onboarding activities and user access audits of vendor staff to IGM applications.
  • Ensure vendor staff access is properly authorized documented and regularly audited.
  • Conduct periodic reviews of vendor onboarding and access controls processes

RequiredQualifications:

• Bachelors Degree/Post-Secondary Education (Commerce or Business Administration Preferred)
• 5 years in financial services and 1-3 years in audit/assurance vendor risk or controls (financial services preferred)
• Understanding of audit reporting and risk mitigation principles
• Ability to work independently and think critically
• Continuous improvement attitude and thought process
• Excellent organizational skills with a strong attention to detail and accuracy
• Advanced Excel skills in spreadsheet engineering: proficient with MS suite of products
• Strong work ethic and positive attitude
• Strong oral and written communications skills
• Proven analytical and problem solving skills

Benefits:

• COMPETITIVE COMPENSATION & RECOGNITION:competitive base salary performance-weightedbonus education/career support option to join Employee Share Purchase Plan with employer matchingcomponent.

• EMPLOYEE BENEFITS & INSURANCE:competitive health and dental coverage flexible plan for you and your family and short-term & long-term disability plans.

• RETIREMENT SAVINGS PROGRAMS:voluntaryGroup RRSP enrolment with employer matchingcomponent.

• WORK LIFE BALANCE:paid volunteer days competitive time off including 10 wellness days offWorkPerksdiscount program hybrid & flex work arrangements.

• INCLUSIVE CULTURE AND DIVERSITY:living our core values: Be a Team Be Accountable Be Better engaging with community through Business Resource Groups (BRG communities are volunteer employee-led groups formed around a common interest identity or background).

The expected annual base salary range for this role is $82000 - $96000 which is determined based on skills knowledge and experience and geographic addition to base salary this role is eligible for annual short-term incentive health and well-being benefits retirement and savings plan paid time off and career development.

IGM is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada including racialized persons women Indigenous persons persons with disabilities 2SLGBTQIA community gender diverse and neurodiverse individuals as well as all who may contribute to the further diversification of ideas.

Mackenzie Investments is an accessible employer committed to providing barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any stage of the recruitment process please reach out to the Talent Acquisition team who will work with you to meet your needs.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their qualifications and experience to thank all applicants for their interest in Mackenzie Investments; however only those candidates selected for an interview will be contacted.

Please apply by January 22 2026.

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