Fintech Operations Director

New York City, NY - USA

Monthly Salary: $ 196000 - 250000

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Our platform powers some of the worlds most innovative hotels and our fintech business already processes more than $10B in card volume our payments business scales across markets were strengthening the operational engine behind it payments fraud and first-line compliance so we can move money safely efficiently and at where you come Fintech Operations Director youll act as the operational COO of our fintech business. Youll lead a team of around 1516 specialists including four direct reports across payment operations fraud chargebacks & disputes and first-line compliance.

Your mission is to:

Mature and scale our payment and fraud operations to support the next phase of growth
Standardise and automate processes to improve quality resilience and scalability
Lead motivate and develop the team providing the strategic direction and clarity they need to do their best work

Youll work closely with Product Engineering Risk Compliance Regulatory and Finance teams to ensure our operations are robust efficient and aligned with regulatory and scheme expectations and business goals.

Your mission should you choose to accept it:

Own and execute the overall fintech operations strategy ensuring payments fraud and first-line compliance can scale with our growth.
Lead day-to-day payment operations across all rails (cards SEPA APMs wallets) including settlements reconciliation exceptions and incident management.
Oversee first-line fraud and risk operations rule design monitoring and investigations and drive initiatives that reduce losses while protecting customer experience.
Run chargeback and dispute operations improving recovery rates and keeping scheme and acquirer metrics within agreed thresholds.
Lead first-line compliance operations (KYC/KYB transaction monitoring sanctions screening ongoing reviews) partnering with second-line teams on policies controls and audits.
Build and develop a high-performing 1516 person team (via four direct reports) setting clear priorities expectations and growth paths.
Drive continuous improvement and automation across tools processes and workflows using data and KPIs to prioritise what to fix first.
Act as a senior operational counterpart to Product Engineering Risk Compliance Finance and Customer teams on new products markets and initiatives.

Youll be a great fit if you bring a few of the below with you:

8 years experience in operational leadership within payments fintech or regulated financial services ideally in a high-growth environment.
Proven ownership of payment operations end-to-end: settlements reconciliation exceptions and dispute management.
Experience leading fraud and first-line compliance teams (KYC/KYB transaction monitoring sanctions investigations) in a regulated context.
Track record of using data automation and modern tooling (including AI where relevant) to improve processes and scale operations efficiently.
Strong understanding of payment rails and fraud/monitoring tools and comfort working across multiple jurisdictions and regulatory regimes.
Demonstrated ability to build and lead teams of 15 people including managers with clear expectations feedback and development paths.
Excellent stakeholder management and communication skills able to work closely with Product Engineering Risk Compliance and Finance and explain complex topics simply.
High integrity risk-aware mindset and comfort operating both strategically and hands-on especially in ambiguous or high-pressure situations.
To be eligible for this position you must be based in one of the following US states: Arizona California Colorado Florida Georgia Illinois Kansas Massachusetts Montana Nevada New Jersey New York North Carolina Ohio Oregon South Carolina Tennessee Texas Utah Vermont Virginia Washington Wisconsin.
Salary - $196000 - $250000 pa

Required Experience:

Director

Your mission is to:

Mature and scale our payment and fraud operations to support the next phase of growth
Standardise and automate processes to improve quality resilience and scalability
Lead motivate and develop the team providing the strategic direction and clarity they need to do their best work

Your mission should you choose to accept it:

Own and execute the overall fintech operations strategy ensuring payments fraud and first-line compliance can scale with our growth.
Lead day-to-day payment operations across all rails (cards SEPA APMs wallets) including settlements reconciliation exceptions and incident management.
Oversee first-line fraud and risk operations rule design monitoring and investigations and drive initiatives that reduce losses while protecting customer experience.
Run chargeback and dispute operations improving recovery rates and keeping scheme and acquirer metrics within agreed thresholds.
Lead first-line compliance operations (KYC/KYB transaction monitoring sanctions screening ongoing reviews) partnering with second-line teams on policies controls and audits.
Build and develop a high-performing 1516 person team (via four direct reports) setting clear priorities expectations and growth paths.
Drive continuous improvement and automation across tools processes and workflows using data and KPIs to prioritise what to fix first.
Act as a senior operational counterpart to Product Engineering Risk Compliance Finance and Customer teams on new products markets and initiatives.

Youll be a great fit if you bring a few of the below with you:

8 years experience in operational leadership within payments fintech or regulated financial services ideally in a high-growth environment.
Proven ownership of payment operations end-to-end: settlements reconciliation exceptions and dispute management.
Experience leading fraud and first-line compliance teams (KYC/KYB transaction monitoring sanctions investigations) in a regulated context.
Track record of using data automation and modern tooling (including AI where relevant) to improve processes and scale operations efficiently.
Strong understanding of payment rails and fraud/monitoring tools and comfort working across multiple jurisdictions and regulatory regimes.
Demonstrated ability to build and lead teams of 15 people including managers with clear expectations feedback and development paths.
Excellent stakeholder management and communication skills able to work closely with Product Engineering Risk Compliance and Finance and explain complex topics simply.
High integrity risk-aware mindset and comfort operating both strategically and hands-on especially in ambiguous or high-pressure situations.
To be eligible for this position you must be based in one of the following US states: Arizona California Colorado Florida Georgia Illinois Kansas Massachusetts Montana Nevada New Jersey New York North Carolina Ohio Oregon South Carolina Tennessee Texas Utah Vermont Virginia Washington Wisconsin.
Salary - $196000 - $250000 pa

Required Experience:

Director

Key Skills

Employee Relations
Employee Evaluation
Management Experience
Profit & Loss
Conflict Management
Operations Management
Project Management
Budgeting
Leadership Experience
Supervising Experience
Leadership management
Financial Planning

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About Company

Mews

Cloud-native, Mews PMS is an innovative hospitality management system that enables automation to boost revenue and empowers remarkable guest experiences.

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