Program Strategy

Job Description:

Title:ProgramDirector

Location:RemoteMetro Detroit

Reports To:VPSmartDigital

Vacancy: This is an existing position

The Role

As the Program Director you will serve as the primary strategic lead for senior client relationships overseeing digital dealer program solutions for a top-tier Automotive OEM. This is a high-impact leadership position responsible for the growth and delivery ofSmartDigitalproducts and services.

You will orchestrate key deliverables across client engagement dealer consulting technology execution and advanced data analytics. The ideal candidate will be equally committed to driving the clients success and ensuring theprograms long-term health and profitability.

The Impact You Will Have

In this role you are the bridge between J.D. Powers delivery capabilities and the OEMs strategic priorities. You will influence the digital evolution of the automotive retail landscape navigating a fast-paced environment to ensure the clients dealer networkremainscompetitive digitally mature and highly efficient.

Key Responsibilities

Strategic Advisory & Client Leadership

Trusted Advisor:Cultivate high-level relationships with OEM stakeholders acting as a thought partner to influence theirdealerdigital strategic agenda.

Industry Expertise:Serve as thesubject-matter expert inautomotivedealerdigitalprograms providing proactive recommendations on emerging trends industry shifts and competitive benchmarking.

Growth Identification:Proactivelyidentifyand present new program opportunities and service enhancements that align with the clients businessobjectives.

Team & Operational Excellence

• People Leadership:Lead and mentor a national team of 17 digital consultants fostering a culture of excellence to ensure program deliverables exceed dealer satisfaction benchmarks.

• Quality Assurance:Advocate for the clients priorities internally supervising rigorous quality assurance processes to ensure all work meets world-class standards.

• Responsiveness:Champion a culture of high-touch service ensuring the teamremainsagile and thoughtful inresponseto client needs.

Technology & Data Integration

• Product Roadmap Management:Oversee the execution of technology solutions (CRM RPA and Call Management) managing the full lifecycle from requirements gathering and QA to launch.

• Vendor Management:Manage third-party technology partnerships to ensure seamless integration and performance.

• Data-Driven Insights:Direct the delivery of data and analytics services ensuring the OEM receives actionable insights to drive program performance.

Qualifications

• Experience: 7 years of professional client-facing experience in automotive dealer digital programs marketing or consulting.

• OEM Expertise: Proventrack recordof managing direct OEM relationships at a senior level.

• Domain Knowledge: Deepexpertisein website optimization lead management digital advertising and digital retailing.

• Technical Literacy: Strong understanding of Salesforce Robotic Process Automation (RPA) and AI applications within the automotive sector.

• Leadership:Demonstratedability to manage large remote teams and complex multi-million-dollarprogram budgets.

• Education: Bachelors degreerequired.

The Hiring Manager says:

I am looking for a diplomatic leader who can synthesize differing opinions into a unified strategy. This role requires more than just project management; it requiresprofessionalgravitas to counsel OEM executives and the operational discipline to keep diverse delivery initiatives on track. You must be passionate about the future of digitalautomotiveretail and possessthe communicationskills to inspire both your team and your client.

This position has a starting salary range of $155000 to $210000 per year. This is the range we reasonably and in good faith expect to pay for the role at the time of posting. An employees pay within the range is determined by a number of factors including relevant skills education qualifications experience performance business or organizational needs and geographic location.

Company Mission

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients toughest challenges.

Our Values

We POWER Our Customers Success

We are Innovative Collaborative and Grounded in Data

We Make Things Easy

We Get It Done

We Start with Trust & Prove it Everyday

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status or disability.

Should you require accommodations during the recruitment and selection process please reach out

J.D. Power does not disclose your personal data to unauthorized third parties. However as a global corporation consisting of multiple affiliated companiesin various countries J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Powers behalf. You agree to the fact that to the extent necessary yourpersonal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Powers behalf including also transfers to servers and databases outside the country where you provided J.D. Powerwith your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident additional disclosures about the information we collect and how we use that information can be found by clickinghere.

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.