Manager, Process Manager Business Cards & Payments

The Team:

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit thats at the heart of Americas business owners and offer products and services to help them do more business.

Weve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card.

We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.

The Role:

As a Manager of Process Management you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the companys bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each addition you will lead intent development and oversee execution of card conversions in support of credit bureau reporting and disputes.

The ideal candidate will have experience working on a risk-oriented team strong relationship-building & people management skills creative problem-solving skills and the ability to work in white space with unclear problem statements.

General Responsibilities:

• Creating and validating processes

• Designing and producing metrics used to measure efficiency and effectiveness

• Driving process improvements aligned with desired customer outcomes

• Analyzing identifying and correcting data issues with systems used or owned by a department

• Analyzing identifying and partnering to remediate risks within assigned process; including upstream and downstream impact identification

• Providing subject matter expertise on processes when representing the department in projects and other meetings including presenting and sending status updates to Senior Leaders

• Managing and leading a team of associates

Basic Qualifications:

• Bachelors Degree or military experience

• At least 4 years of experience in Process Management Project Management or Risk Management

• At least 1 year of experience in People Management

Preferred Qualifications:

• 5 years of experience in Process Management Project Management or Risk Management

• 2 years of experience in People Management

• Lean Agile Six Sigma or Business Process Management certification

At this time Capital One will not sponsor a new applicant for employment authorization for this position.