Director of Housekeeping- Hyatt Regency Schaumburg, IL
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Job Location:
Schaumburg, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Director of Housekeeping
Department: Housekeeping
Reports To: General Manager / Rooms Division Director
Position Summary
The Director of Housekeeping is responsible for strategic leadership and operational management of all housekeeping functions to ensure exceptional cleanliness presentation and guest satisfaction throughout the property. This role supervises housekeeping teams enforces quality control standards manages budgets and inventory and collaborates with other departments to create an outstanding guest experience.
Key Responsibilities
Leadership & Staff Management
Lead train coach and supervise the housekeeping team including supervisors room attendants housepersons laundry and support staff.
Recruit hire and onboard new housekeeping personnel.
Conduct performance evaluations resolve personnel issues and maintain high employee morale.
Develop work schedules and assign duties to ensure optimal coverage.
Operational Oversight
Oversee daily housekeeping operations for guest rooms public areas service corridors and back-of-house facilities.
Establish and enforce cleaning standards procedures and quality control inspections.
Monitor productivity and service levels; implement improvements where needed.
Ensure compliance with health safety and sanitation regulations.
Budget & Inventory Management
Manage department budget labor costs and operational expenses.
Oversee inventory of cleaning supplies linens amenities and equipment; reorder as necessary.
Work with vendors for purchasing and service agreements.
Cross-Department Collaboration
Partner with Front Office Maintenance Food & Beverage and Sales & Events to anticipate needs and handle guest requests.
Assist in training other departments on housekeeping standards when needed.
Guest Experience & Quality Assurance
Respond promptly to guest inquiries complaints or special requests relating to housekeeping.
Conduct routine inspections and follow up to maintain high standards.
Develop and implement initiatives to continuously improve guest satisfaction.
Qualifications
Education: High school diploma/GED required; Associates or Bachelors degree in Hospitality or related field preferred.
Experience: 3 years of supervisory experience in housekeeping or hotel operations; management experience strongly preferred.
Strong leadership communication and organizational skills.
Proficiency with housekeeping management software and inventory systems a plus.
Knowledge of health safety and sanitation standards.
Core Competencies
Guest-centric mindset
Attention to detail
Problem-solving and decision-making
Team building and staff development
Budgeting and cost management
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more
