Technical Support Associate

CHeKT OVERVIEW

CHeKT is a leading provider of visual security solutions enabling alarm and security companies to seamlessly integrate real-time video into their monitoring services. Our technology bridges the gap between video surveillance and alarm systems allowing dispatch agents to access immediate video evidence upon alarm triggers. This enhanced visibility improves situational awareness reduces false alarms and enables faster more accurate threat detection and response. By empowering security professionals with advanced video verification CHeKT is transforming the way alarm monitoring services operate delivering greater efficiency and protection for businesses and homeowners alike.

POSITION OVERVIEW

Do you have a passion for providing exceptional customer service and solving complex problems Do you enjoy troubleshooting technology If so we want you to join CHeKTs technical support team! In this role you will provide phone-based technical support for our dealers integrators and partners ensuring that CHeKTs security solutions camera systems and alarm integrations are functioning properly. You will also assist with technical inquiries solution training and investigations of product issues to support our partners in delivering high-quality security solutions. Technical curiosity and a willingness to learn are key to your success in the role.

KEY RESPONSIBILITIES

• Assist dealers and partners with technical inquiries regarding CHeKT security solutions.
• Troubleshoot hardware software networking and alarm integration issues guiding customers through step-by-step solutions.
• Conduct technical investigations on reported issues and collaborate with the engineering team to resolve them.
• Provide product overview training to dealers ensuring they understand and can effectively use CHeKTs solutions.
• Address day-to-day questions from partners regarding system functionality and troubleshooting.
• Document troubleshooting steps and best practices to enhance knowledge sharing within the team.
• Stay up to date with CHeKTs products security industry trends and emerging technologies.
• Participate in testing and evaluating new features to help improve customer experience.
• Work in a fast-paced team-oriented environment with a focus on continuous learning and innovation.

QUALIFICATIONS & REQUIREMENTS

• 3 years of relevant experience in technical support security systems or a related field.
• Basic understanding of networking camera systems (CCTV) and alarm systems.
• CCTV experience preferred.
• Strong customer service orientation with a problem-solving mindset.
• Ability to work across multiple technical mediums while remaining attentive to customer needs.
• Strong critical thinking and troubleshooting skills.
• Technical aptitude and proficiency with computer applications (e.g. web-based software mobile apps Excel Word).
• Excellent written and verbal communication skills fluency in Spanish French or Portuguese is a plus!
• A self-starter who can operate independently while thriving in a team-based environment.
• Previous phone-based support or customer service experience is preferred but not required.

Please note that sponsorship of new applicants for employment authorization or any other immigration-related support is not available for this position at this time.

WHY WORK FOR

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join !
• Gain well rounded experience: a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party happy hours and other fun corporate events.
• working together and collaborating in person. Our employees work from the office 4 days a week.

COMPANY INFO

the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer smarter and more efficient. And every day were innovating new technologies in rapidly evolving spaces including AI video analytics facial recognition machine learning energy analytics and seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information please visit.

COMPANY BENEFITS

competitive pay and benefits inclusive of subsidized medical plan options an HSA with generous company contribution a 401(k) with employer match and paid holidays wellness time and vacation increasing with tenure. Paid maternity and bonding leave company-paid disability and life insurance FSAs well-being resources and activities and a casual dress work environment are also part of our outstanding total rewards package!

is an Equal Opportunity Employer

In connection with your application we collect information that identifies reasonably relates to or describes you (Personal Information). The categories of Personal Information that we may collect include your name government-issued identification number(s) email address mailing address other contact information emergency contact information employment history educational history and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes including identifying and evaluating you as a candidate for potential or future employment or future positions recordkeeping in relation to recruiting and hiring conducting analytics and ensuring compliance with applicable legal requirements and Company submitting your application you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies:
the value of professional recruiting services. However we are not accepting resumes from recruiters or employment agencies for this the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.If you are interested in working with please email your company information and standard agreement to.