German Speaking Senior Service Support Coordinator AMS
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
Join our dynamic multi-cultural team as a Senior Service Support Coordinator in an international setting. Fulfill a wide range of administrative duties while providing exceptional support to Thermo Fisher partners and the field engineering team. Experience professional service and excellence in a diverse and fast-paced front and back-office environment.
REQUIREMENTS:
Supporting Service Delivery Management processes until resolution.
Answering email and phone from our customers / 3rd party service providers.
Handling service requests.
Handling work order administration by creating and following-up work orders in the system (IBM Maximo).
Coordinating management of customer-related data within ERP systems related to corrective maintenance.
Creating repair work orders and maintain requirements service dates as per contractual agreement.
Dispatching service internally and to our 3rd Party service providers.
Taking part in ad hoc purchases / request for quotation process.
Scheduling 3rd party services within the service due dates.
Contacting / calling 3rd party vendors when unresponsive.
Communicating cross-functionally as required with Finance Logistics Warehouse Field Service Technical Service Regulatory Legal Sales Marketing and Quality Systems.
Supporting key AMS Customer Care strategies to drive customer loyalty.
Maintaining database and ensuring quality of data.
Analyzing and identifying areas for improvement to drive productivity enhancements through strategic implementation.
REQUIRED EDUCATION/EXPERIENCE:
0-2 years experience preferably in a customer care order management or equivalent environment.
Proficiency of the English and German Language both written and verbal. French language knowledge is an advantage.
Vocational Training or Bachelors is preferred but not essential.
Attention to detail and accuracy in the workplace.
Demonstrate judgment tact and diplomacy in dealing with internal and external customers.
Confirmed Microsoft Office user (Outlook Excel).
Experience with SAP or other ERP preferred.
Ability to prioritize tasks address challenges and efficiently manage multiple responsibilities.
What We Offer:
- Competitive Compensation Package:Benefit from a competitive salary Cafeteria benefits (SZÉP-card allowance) and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.
- Comprehensive Health & Well-being Support:Enjoy a Medicover health insurance package with health screenings life accident and critical illness insurance as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.
- Career Growth & Professional Development:Advance your skills through soft and hard skill training continuous learning opportunities and complimentary language courses available after three months of employment.
- Modern & Convenient Work Environment:Work in a modern office featuring standing desks and ergonomic chairs located approximately 10 minutes from the city center with complimentary parking provided.
- Inclusive Multilingual Culture:Join our multilingual work environment with native colleagues fostering a vibrant collaborative atmosphere supported by innovative technology.
- Engaging Community & Events:Participate in exciting team and company events including social responsibility initiatives and after-hours activities as we celebrate diversity and shared achievements.
We offer an innovative forward-thinking environment with outstanding career development prospects. Join us and be part of a team that stands for integrity intensity involvement and innovation.
Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.
Required Experience:
Senior IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
