Patient Customer Service Representative-Full Time-Day
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Job Location:
Poughkeepsie, NY - USA
Hourly Salary:
$ 17 - 31
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
Summary:
Patient Customer Service Representative/Aide is responsible for providing exceptional customer service for all patients while facilitating patient flow. Acts as a liaison between insurance specialist schedulers clinicians and patients. Assists patients and therapists with preparation and provision of efficient therapy services.
Responsibilities:
- Serves as the initial point of contact for all patients greeting and answering phones in a timely and professional manner prioritizing and directing calls appropriately.
- Performs patient registration and scheduling for all patients.
- Collaborates with schedulers insurance specialists and clinical staff to optimize scheduling and maximize patient volumes. Updates schedules to reflect patient arrival cancel or no-show.
- Updates insurance information and communicates with insurance specialist to ensure proper billing and authorization.
- Receives and processes patient payments at point of service according to guidelines. Answers patient inquiries and refers to appropriate team member.
- Creates and maintains patient charts including required documentation. Scans documents into the medical record and completes the discharge process from all systems. Archives paper charts according to established procedure.
- Processes medical records requests identified by Health information management third party payers attorneys patients caregivers or vendors.
- Maintains and replenishes department supplies to ensure a smooth-running department.
- Ensure optimal patient experience for their visit with set-up and cleaned treatment rooms/gym. Assist physical/occupational therapists/speech language pathologists and assistants as instructed.
- Cleans equipment adhering to infection control guidelines communicates with supervisor about equipment repairs/inspections and safely assists patients as needed on/off equipment.
- Ability to travel between outpatient sites as assigned based on coverage needs
- Serves as back-up to other administrative functions as needed.
- Performs other duties as assigned.
Other Information:
Required Skills: Excellent customer service skills pleasant professional and articulate phone voice Ability to multi-task Computer literacy efficient and accurate data-entry and reporting skills
Desired: Minimum of one year of healthcare office experience and/or experience assisting therapy clinicians with treatment sessions
preferred. Experience with medical terminology medical coding billing procedures medical records Experience working with patient and/or people interactions within community Bilingual Language preference based on site
Working Conditions:
Manual: Some manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
Physical Environment: Generally pleasant working conditions
Company: Vassar Brothers Medical Center
Org Unit: 1298
Department: Physical Therapy South Ave
Exempt: No
Salary Range: $17.00 - $31.36 Hourly
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Our hospitals, medical practice and care centers are located throughout New York’s Hudson Valley and Western Connecticut. At every location, you’ll find excellent convenient care, a personalized approach, a connected team, and access to our network of doctors. Find care now.
