Patient Access Representative Emergency Room

Pay Rate: $22.00 to $24.00 / hour

We have partnered with an in-patient healthcare system in the Watertown SD area to provide them with a Patient Access Representative Emergency Room. Please review the description below and let us know if you are interested.

Prioritized Must Have Skills for the Patient Access Representative:

#1. High school diploma or General Education Degree (GED) required

#2. Minimum of six (6) months of prior hospital medical office or general office experience required.

#3. Previous patient registration experience and familiarity with electronic medical records (EMR/EHR) systems preferred.

#4. Ability to multitask effectively and remain composed in a fast-paced emergency care setting.

Responsibilities of the Patient Access Representative:

• Accurately registers and admits Emergency Room patients by obtaining verifying and entering demographic insurance and guarantor information into the electronic health record (EHR) system.
• Reviews insurance eligibility and benefits identifies authorization requirements and explains financial responsibilities to patients in a clear and compassionate manner.
• Ensures all required consent forms privacy notices and legally mandated documentation are properly completed and scanned into the patient record.
• Notifies and coordinates with ER triage staff promptly upon patient arrival to support efficient patient flow.
• Reviews daily pre-admission reports and completes pre-registration for scheduled ancillary services to streamline the check-in process.
• Operates the hospital switchboard professionally answering incoming calls determining the nature of each call and directing calls to appropriate departments or personnel.
• Maintains and updates the hospital on-call schedule daily to ensure accurate routing of calls and emergency notifications.
• Coordinates overhead paging alarm monitoring and emergency/code call notifications by activating appropriate response teams quickly and accurately.
• Verifies and generates daily patient room and ancillary charges to support accurate billing and reimbursement.
• Receives and processes patient payments issues receipts balances and reconciles cash drawer and ensures compliance with financial handling procedures.
• Greets patients and visitors warmly provides directions and information and maintains a professional and calming presence in high-stress situations.
• Protects patient confidentiality in accordance with HIPAA and organizational policies.
• Assists with additional administrative or departmental duties as assigned to support overall department operations.

Requirements of the Patient Access Representative:

• High school diploma or General Education Degree (GED) required; combination of education and relevant experience may be considered.
• Minimum of six (6) months of prior hospital medical office or general office experience required.
• Previous patient registration experience and familiarity with electronic medical records (EMR/EHR) systems preferred.
• Strong customer service communication and organizational skills.
• Ability to multitask effectively and remain composed in a fast-paced emergency care setting.

Other Key Requirements:

• 100% onsite evenings and nights 3 12 hour shifts per week. Applicable night and weekend shift differentials.
• No sponsorships or visa holders. No Corp-to-Corp.

Benefits of the Patient Access Representative:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Retirement Planning

About Relevante Inc. the Recruiting Firm Representing the Client for this Job

Relevante is an Outplacement Services and Direct Hire recruiting firm. We help our clients provide a soft landing for existing employees consistent with their statement of values. We also help leading companies find the best talent for their mission critical positions. Our Clients are some of the best companies to work for in the US. Relevante has been consistently identified as one of the most innovative Outplacement Services and Recruiting firms. To stay connected with our network please follow us on LinkedIn