Site Reliability Engineer II

Job Posting Title:

Site Reliability Engineer (Irving TX)

About Gartner:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation an outcome-driven approach to success and the notion that great ideas can come from anyone on the team.

What were looking for:

Gartner is looking for a Site Reliability Engineer to join our collaborative Agile team. This position will improve Gartners customer experience and increase the value of our products by increasing the reliability and performance of our client-facing application and service offerings.

Why youll want to come to work:

• Measure performance against SLOs in partnership with stakeholders and ensure systems continue to meet SLOs over time.

• Work to improve performance scalability and stability of applications.

• Participate in operational support and on-call rotation shifts for supported systems and products.

• Respond to incidents in production and help triage the application/system issues and identify root causes or remediations to help restore services quickly

• Conduct blameless post mortems to troubleshoot priority incidents.

• Use automation to reduce the probability and/or impact of problem recurrence.

• Identify and evaluate alerting posture

• Create dashboards and reports to communicate key metrics.

• Implement and manage DevOps capabilities using continuous integration/continuous delivery toolsets and automation

• Collaborate and share lessons learned regarding performance and reliability issues with all stakeholders including developers other SREs operations teams

• and project management teams.

• Participate in continuous improvement in software quality and infrastructure reliability and resilience.

• Build and maintain documentation for all assigned projects.

• Build and maintain performance testing frameworks tools and methodologies

• Automate manual operational work (i.e. toil) using pipelines or by using new software or any other appropriate mechanisms

• Conduct analytics on previous incidents to understand root causes and better predict and prevent future issues. Keep a proactive approach to spotting

• problems areas for improvement and performance bottlenecks.

• Participate with stakeholders such as Dev teams or product owners to define service level objectives (SLOs) for application & system operations.

• Collaborate with development teams to promote the concept of reliability engineering during all phases of the SDLC to detect and correct performance issuesand meet availability goals.

What youll bring to the team:

Must have:

• 5 years of information technology experience with 3 years working on DevOps/SRE team or similar

• Experience with incident and response management.

• Experience with AWS cloud specifically services such as EC2 EKS API GW Lambda etc. or similar cloud technologies & services

• Experience with back-end technologies such as J2EE JDBC Core/ C# Spring Hibernate etc.

• Experience with building tools to automate production support activities that enable efficiency and productivity of Support teams

• Prior experience in working as a Cloud DevOps Engineer Build & Release Engineer System Administrator is preferred.

• Prior experience in Integrated Docker container orchestration framework using Kubernetes by creating pods config Maps deployments using Jenkins

• Working knowledge of client-side technologies such as NodeJS/ JavaScript / React JQuery

• Experience with troubleshooting root-cause analysis application design and implementing components .

• Working experience with monitoring tools like Splunk and APM tools such as Dynatrace DataDog New Relic AppDynamics etc.

• Working knowledge of production support processes such as incident/change/problem management call triaging and escalation procedures.

• Exposure on Akamai/Cloudflare/Cloudfront as CDN

• Strong Operating Systems (UNIX/Linux) background.

• Preferred: Exposure to Performance Engineering concepts

• Desired: Exposure to chaos testing or chaos engineering

• Experience in collaborating with Dev/DBA/Architecture teams or other relevant teams and performing root cause analysis with good working knowledge of

• application processes operating system

• Advanced analytical problem-solving skills oral and written communication skills

• Highly adaptable to changing circumstances. Interested and capable in continuously learning new skills and technologies.

Dont meet every single requirement We encourage you to apply anyway. You might just be the right candidate for this or other roles.

What youll receive:

• Competitive compensation.

• Limitless growth and learning opportunities.

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact your work will contribute directly to our strategy.

• Hybrid Work Environment - enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20 PTO days plus holidays and floating holidays in your first year.

• Extensive medical dental insurance and vision plan.

• 401K with corporate match immediate vesting.

• Health-and-wellness-related allowance programs.

• Parental leave.

• Tuition reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.

And much more!

What we are:

• Action Oriented - You have what it takes to deliver measurable results fast. We encourage and guide the vision roadmap to success and the action it takes to make it happen.

• Intellectually Curious - You love learning and are excited by the potential teaching opportunities within your role. You bring respectful radical candor to your work with a mindset of desiring ongoing professional and personal development.

• Collaborative - You believe in the one team shared mission philosophy. You are open to giving and receiving feedback and understand the value of working together to accomplish more than could be accomplished alone.

Web: are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 1 or by sending an email to.

By submitting your information and application you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: efficient navigation through the application please only use the back button within the application not the back arrow within your browser.