Professional Development Manager

ICF seeks a Professional Development Manager for the Quality Support Center to support high-quality early childhood education in alignment withPreKsmission vision and commitments. This position will integrate operational help desk services with comprehensive professional development and instructional coaching ensuring that program sites consistently meet standards and strive for continuous improvement. The Manager will act as the primary point of contact for technicalassistanceandprofessional learning.

PreKis the universal pre-kindergarten initiative dedicated to ensuring that every child has access to high-quality affordable early learning experiences. The programs mission is to promote positive outcomes for children families and communities by: Expanding access to quality pre-K education for all eligible children elevating instructional standards and operational excellence among providers. Advancing equity inclusion and cultural community partnerships and family engagement. Utilizing data to drive continuous improvement and accountability. This role requires up to 20% local travel within the Greater Philadelphia Area.

Key Responsibilities:

• Lead the design delivery and evaluation of ongoing professional development sessions for educators and administrative staff ensuring offerings are tailored toidentifiedneeds and aligned withpreKsquality standards.
• Plan implement andmonitora comprehensive professional development calendar guaranteeing all requiredtrainingsand workshops are conducted and properly documented.
• Oversee the provision oftimely expert guidance toPHLpreKsites on operational instructional and compliance matters by managing the help desk system to ensure inquiries are resolvedefficientlyand issues are promptly addressed.
• Manage the help desk system by overseeing ticket logging and resolution within establishedtimeframes ensuring a responsive and supportive operational environment.
• Advise and support daily operations at program sites including enrollment attendance compliance and program implementation to guarantee adherence toestablishedprotocols and policies.
• Establish and nurture strong collaborative relationships with internal teams partner agencies subcontractors city officials and external organizations to ensure coordinated service delivery effective resource sharing and expanded support for program sites.
• Facilitate regular meetings and feedback sessions with partner agencies to encourage transparency shared accountability and collaborative problem-solving.
• Oversee the generation and submission of regular reports to program leadership summarizing trends challenges and recommendations to drive continuous improvement efforts.
• Support data-driven decision-making by analyzing help desk usage training results and coaching impacts and using this information to inform strategic planning.
• Promote and champion inclusive practices cultural responsiveness andequitableaccess to resources throughout all aspects of program operations.
• Foster an environment of open communication professional growth and collaborative problem-solving among all staff and stakeholders.

BasicQualifications:

• BachelorsorMastersdegree in Early Childhood Education Educational Administration or related field
• Minimum of5years experience in early childhood education instructional coaching or professional development.
• 3 years ofexperience in technicalassistanceand training.
• 3 years of experiencein adult learning coaching methodologies and quality improvement frameworks.
• 2 years of experience withPhiladelphia/PA ECE including strong knowledge of Pennsylvanias Keystone STARS and early learning standards.
• 2yearsofexperiencewithPractice Based Coaching (PBC) and Positive Behavior Intervention Supports (PBIS)
• 1 years ofexperiencewithtrauma-informed approaches and inclusive culturally responsive practices.

Professional Skills:

• Excellent interpersonal communication and facilitation skills; ability to build rapport motivate and inspire diverse stakeholders.
• Organizational skills flexibility and the ability to manage multiple priorities in a dynamic environment.
• Proficiencyin data systems reporting tools and Microsoft Office applications.
• Ability to work effectively with diverse populations and collaborate with multiple agencies and partners.
• Deep commitment to diversity equity and inclusion with experience implementing DEI strategies in educational settings.
• Flexible solution-oriented approach with a passion for supporting continuous learning and improvement.

Working at ICF

Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: