Senior Manager, Digital Services Transformation Office

Company:

At Boeing Digital Services we deliver innovative and integrated software solutions that drive value for our aerospace customers. Our team leverages advanced technology and data analytics to develop solutions which enhance operational efficiency and meet the needs of our aerospace customers. We are dedicated to creating intuitive scalable and secure solutions that empower customers partners and empowered operators to succeed. Join us in creating the future of aviation technology where your contributions will shape impactful solutions for aircraft customers globally.

We are seeking a dynamic and experienced Senior Leader Digital Services Transformation Office to join our organization in either Seattle WA or Denver CO. In this pivotal role you will spearhead our multi-year transformation journey and roadmap enabling modernization efforts that will impact a global workforce and customer base.

At its core the Transformation Office exists to be our engine for change. The Transformation Office is the glue and leadership that integrates product engineering operations strategy and our talent to deliver with pace and evolve in the long-term transformation journey. One of the highest value deliverables the Transformation Office will produce is the roadmap and playbook ensuring both elements coexist as our North Star to establish clear guidance and consistent expectations that unleash mass momentum across Digital Services.

Position Responsibilities:

• Establish an organizational wide operating rhythm and management system that delivers results backed by continuous improvement.
  • Operate the transformation scorecard define delivery KPIs across product technology operations and culture.
  • Maintain momentum through a structured cadence of rituals. Weekly syncs ensuring alignment across domains and track immediate risks. Biweekly reviews monitoring scorecard metrics and track playbook adoption. Quarterly convening the broader Digital Services team quarterly into business reviews where product domains align on progress blockers and bets.
  • Run structured feedback loops to gather learning from product teams platform consumers capability leads and leadership. These learnings are used to continuously enhance our playbook and inform new guidance tools and templates.

• Develop a sustained transformation management system that accounts for operational excellence KPIs organizational performance and investments to empower our people and teams to move with speed and confidence.
  • Define governance tools and templates by curating a suite of assets inclusive of: a portfolio-level transformation scorecard with shared metrics; an operating model self-assessment to help teams benchmark their maturity; phase-gate readiness checklists for scaling product teams; and coach teams to set up charters that align new squads on mission scope and success criteria.
  • Collaborate and partner with finance product leadership and enablement teams to understand how investments decisions on whether to seed grow or sunset portfolio items impact transformation activities

Own and Execute Organizational Change Management (OCM):

• Leadership Coaching: Equip executives and managers to actively model and reinforce desired behaviors.
• Change Adoption Strategy: Assess organizational readiness identify impacts and design adoption and enablement plans that minimize disruption.
• Engagement & Support Structures: Build support systems such as Communities of Practice Immersive Learning (Dojo) and peer coaching to help new practices stick.
• Communication Alignment: Partner with the communications function to ensure messaging reinforces adoption goals and resonates across audiences.
• Measurement & Feedback: Track adoption metrics employee sentiment and behavioral shifts. Ultimately use these metrics and insights to adjust strategies and ensure change lasts long-term.

Serve as communications and internal marketing champion ensuring transparency storytelling and organization-wide engagement are forefront throughout the transformation journey:

• Share successes lessons and progress in clear engaging ways.
• Maintain open channels and information channels to keep stakeholders connected.
• Partner with the OCM function by reinforcing transformation messaging while OCM ensures adoption and behavioral change.
• Incorporate feedback mechanisms to refine communication strategies and build trust.
• Distinctly and innovatively leverage storytelling techniques to broadcast Digital Services transformation wins across and down the org as means to sustain momentum.

Delivery management execution and coaching:

• Coordinate and de-risk delivery across cross-functional teams.
• Remove bottlenecks and coach leaders to apply first principles and lean-agile practices.
• Coach delivery teams in flow-based small-batch delivery and continuous feedback practices to help them mature into high-performing and empowered teams.
• Partner closely throughout Digital Services to ensure execution is paired with adoption and long-term sustainment.

Insight-Driven Instill a culture of continuous improvement grounded in data & insights to steer decisions adjustments and long-term success:

• Provide metrics dashboards and insights to track initiative outcomes.
• Monitor adoption effectiveness (in partnership with OCM) as well as delivery efficiency.
• Foster a culture of learning experimentation and evidence-based adaptation.

Business and technology improvement architect that aligns strategic goals integration scalability and customer experience:

• Continuously assess current-state architecture and identify gaps.
• Develop frameworks for iterative scaling and modernization.
• Align improvements with industry best practices while considering adoption readiness and operational impacts.
• Enable and coach teams and leaders to continuously assess adapt and mature in applying product technology and architecture principles and practices.

Key Relationships & Stakeholders:

• Digital Services Executive Leadership Team
• Head of Digital Services Technology
• Broader BGS Senior Executive Leadership Team
• Business Operations
• Finance
• Information Technology (IT) Business Partners
• Human Resources Business Partners
• Internal and external partners (consultants purchased service providers)

Basic Qualifications & Experience:

• 7 years project management skills. Proven experience in managing large-scale projects and programs utilizing methodologies such as Agile Lean or Six Sigma.
• 7 years leadership and coaching. Demonstrated ability to lead cross-functional teams coach leaders and foster a culture of continuous improvement and high performance.
• 7 years effective communication skills. Exceptional verbal and written communication skills with the ability to convey complex information clearly and engage a diverse group of stakeholders (inclusive of technical teams).
• 7 analytical skills. Strong analytical and problem-solving skills with experience in using complex data and metrics to drive decision-making and measure success.
• 7 years of complex stakeholder management. Experience in building and maintaining relationships with senior executives business partners and internal/external stakeholders.
• 7 years change management expertise. Knowledge of organizational change management principles and practices with a track record of successfully implementing change initiatives in a global environment.
• 5 years in technology and/or Software as a Service (SaaS) sector. In-depth knowledge and expertise in technology and SaaS development.
• 5 years in establishing and executing against strategic key performance indicators (KPIs) that drive business/organizational performance.
• 3 years leading organizational transformation initiatives. Proven ability to deliver on roadmaps business plans metrics scorecards and change management supporting broad-based organizational transformation.
• 2 years in formal people management. Inclusive of managing a team of direct reports and dotted-line team members.
• Ability to travel up to 40% of the time to both US and Non-US locations (ex: Canada India Europe)

Preferred Qualifications & Experience:

• Bachelors degree in: Business Administration Information Technology Computer Science Engineering or another related field. A masters degree or MBA is preferred
• Product management experience in a tech and/or SaaS product base.
• Technical proficiency or fluency in software development with an understanding of modern development practices programming languages and tools.
• Understanding and fluency in software development methodologies including Agile and DevOps practices.
• Deep understanding of platform development CI/CD and automation ecosystems used to enable modernization at scale.
• Experience working in or supporting the aerospace industry where a highly regulated environment often drives development and GTM timelines.

Conflict of Interest:

Successful candidates for this job must satisfy the Companys conflict of interest (CoI) assessment process.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary Pay Range: 191250 - 258750

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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