Management Analyst 3 (Project Coordinator)

This recruitment will remain open until January 23 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on January 16 2026. It is in the applicants best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Management Analyst 3 (Project Coordinator)position. This role is within the Consumer Protection Division and is based out of our Tumwater Office.

We are an employer of choice! Heres why:

• Meaningful work:Ensure a healthy insurance market & protect Washington consumers.
• Impactful career:Make a daily difference in the lives of countless Washingtonians.
• Small agency big opportunities:Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity equity and inclusion:OIC is committed to ensuring that all employees enjoy a respectful safe and supportive working environment - by fostering the inclusion of people from all backgrounds cultures and attributes.

About the Position

At theWashington State Office of the Insurance Commissioner(OIC) we are dedicated to protecting consumers strengthening the public interest and supporting our states economy through fair and effective regulation of the insurance industry. Our work touches the lives of millions ensuring people have access to clear information strong protections and meaningful support when navigating complex insurance decisions.

Within OIC the Statewide Health Insurance Benefits Advisors (SHIBA) Programplays a vital role in consumer protection by empowering individuals with the knowledge and assistance they need to make informed health coverage choices. Through education and outreach one-on-one decision support and ongoing help with complaints and appeals SHIBA ensures people are not alone as they navigate Medicare and other health insurance options. Our work is especially impactful during critical momentssuch as Medicare Open Enrollmentwhen clear guidance and trusted support can make all the difference.

Joining SHIBA means being part of a collaborative mission-driven team that values continuous improvement innovation and high-quality service delivery. As a Management Analyst 3youll coordinate a variety of projects that will help strengthen and sustain programs that directly benefit communities across the state working with passionate colleagues and partners who are committed to making insurance work better for everyone.

This recruitment may be used to establish a qualified pool of candidates for Management Analyst 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $5011- $6735.

Benefits & Perks

• Comprehensive benefits package: Health dental vision retirement paid leave (vacation sick etc.) and much more!
• Supportive work environment: We value diversity professional growth and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement Public Service Loan Forgiveness and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website foradditionalbenefits:

The duties of the position include but are not limited to:

• Coordinate the planning implementation and completion of projects that support SHIBA education outreach training and consumer assistance programs.
• Apply project management principles to document and manage project requirements timelines risks deliverables and dependencies.
• Facilitate and support project-related meetings workgroups and work sessions with internal and external stakeholders to gather requirements and resolve business process issues.
• Lead and support process improvement initiatives using methodologies such as Lean Six Sigma to enhance efficiency effectiveness and service quality across SHIBA programs.
• Monitor and evaluate program and operational effectiveness ensuring alignment with agency goals strategic priorities and consumer protection objectives.
• Support the development implementation and use of performance measurement tools including balanced scorecards key performance indicators (KPIs) and other tracking systems.
• Assist teams in collecting validating analyzing and interpreting performance data to inform decision-making and continuous improvement efforts.
• Prepare project documentation reports and summariesincluding narrative analysis charts tables and graphsto communicate progress outcomes and trends to leadership and stakeholders.
• Collaborate with internal teams and external partners to promote consistent high-quality service delivery across the SHIBA program.
• Support professional development efforts by promoting understanding and effective use of performance measurement and process improvement practices.
• Participate in special projects committees and workgroups and perform other duties as assigned.

To read more about this position and view all duties click here to request a position description.

Required Qualifications:

• Seven (7) years of full-time equivalent experience* in managing projects or project tasks conducting research and analysis identifying insights and recommendations for management or regulations or comparable combination of graduate education and experience.
• Intermediate skills in Microsoft Office Suite (Word Excel and Outlook)

Academic Degree Equivalency Chart

*A degree in business administration public administration law public health health administration or a related field or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States candidates must provide a credential evaluation report.

Preferred/Desired Qualifications:

• Advanced skills in in Microsoft Office Suite (Word Excel and Outlook)
• Project Management Professional (PMP) certification a project management certificate from an accredited educational institution or evidence of project management education or coursework.
• Experience and working knowledge of process improvement initiatives including Lean or related approaches.
• Demonstrated ability to influence align and drive outcomes without direct authority including effectively managing up to senior leaders and stakeholders.
• Experience tracking analyzing and interpreting data including developing and presenting dashboards or performance reports.
• Proficiency with data or project management tools (e.g. databases spreadsheets dashboards or project tracking software).

Ready to join us

Learn more about the OIC by visiting our website. We encourage you tocheck out our video below andlisten to what our employees have to say about working here!

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

• This position is represented by the Washington Federation of State Employees (WFSE).
• Wage/salary depends on qualificationsorstate rules of compensation (if currently a state employee).
• State law (RCW 48.02.0905) prohibits employees of the OIC from having any interest directly or indirectly in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency you agree to abide by this state law.
• Prior to a new hire a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
• If claiming veteran status please send your DD 214 to with MA32026-00275 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer does not discriminate on the basis of age sex marital status sexual orientation race creed color national origin honorably discharged veteran or military status or the presence of any sensory mental or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1- or .
• If you are having technical difficulties creating accessing (log in password or email issues)or completing your application (error messages) please call toll-free at .
• Contact us: For inquiries about this position please contact us at.