Member Engagement Advisor (Account Manager)
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Job Location:
Arlington, TX - USA
Yearly Salary:
$ 25000 - 30000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
This is a hybrid role in Arlington VA. Selected candidate will work in the office Tuesdays Wednesdays and Thursdays on a weekly basis.
WHO WE ARE
NACD is the trusted association for board directors. For more than 45 years we have helped leaders build successful companies that make a difference in the world. Were a collective of over 23000 individuals 1750 boards and more than 20 chapters across 35 locations. As a peer-to-peer network were committed to navigating the governance landscape together. Our trusted resources and dedication to partnering innovation and education empowers directors and transforms boards to stay on the leading edge of corporate governance.
SUMMARY
As a Member Engagement Advisor you will be working directly with some of the most prominent corporations directors CEOs and C-Suite officers. The Advisor helps members identify opportunities for enhancing governance in the boardroom by suggesting NACD content and events. This is a highly visible role directly influencing adoption engagement expansion and renewal.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serve as the relationship manager for members throughout their journey: from onboarding through adoption support expansion and renewals.
- Develop a trusted advisor relationship with members; engages members in substantive discussions about board challenges and identifies relevant NACD solutions including resources events and services.
- Collaborates with the Manager Membership to build a targeted account strategy and member success plans.
- Monitors member usage and other content/product interactions to ensure accounts are engaged.
- Identifies trends within the business environment and specific market segments to drive utilization and tailored support.
- Consistently achieves revenue goals within assigned portfolio and clearly communicates progress to goals.
- Serves as a thought leader and benefits expert in the areas of board support corporate governance and related NACD resources and services.
- Drive revenue growth by proactively identifying opportunities to upsell advisory services and additional products within the assigned member portfolio ensuring alignment with member needs and organizational objectives.
- Stay apprised of market trends new NACD products and engagement strategies.
- Maintain CRM pipeline discipline renewal forecasting and upsell activities.
- Partner with Senior Account Executive(s) to provide insights and recommendations that support the development of member personas and sales strategies.
- Performs other duties as assigned.
QUALIFICATIONS & EXPERIENCE
- An undergraduate degree is required preferably in business marketing economics finance or another related field.
- The successful candidate will have a minimum of four years of experience with client success account management sales or fundraising. Professional services experience or governance background is preferred.
- Ability to develop strong relationships with a companys board of directors and C-suite executives.
- Must be solutions-oriented and comfortable with problem solving and conflict mitigation.
- Ability to develop product/content usage plans.
- Experience in drafting compelling business proposals and presentations to support client engagement and revenue growth initiatives.
- Ability to handle multiple priorities meet deadlines and follow-through with minimal supervision.
- Experience using AI technology and data to drive strategic decisions and innovative solutions.
- CRM Salesforce or other data management experience is preferred. Public speaking experience is also a plus.
- Proficient in Microsoft Word Excel and PowerPoint.
PERSONAL ATTRIBUTES & COMPETENCIES
- Demonstrate a strong learning mindset and positivity.
- Clear professional written and verbal communication.
- Must be a self-starter.
- Strong organizational analytical detailed planning and project management skills.
- Ability to grasp concepts quickly and think creatively to exceed member expectations.
- Collaborative and can work in a hybrid environment.
- Strong work ethic.
FEATURED BENEFITS
- Medical dental and vision
- 401(k) plan with a generous company contribution
- Generous paid time off in 2026 (annualized minimum of 20 days)
- Educational assistance
- Hybrid work environment
- Paid parental leave
This position description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be required to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
The salary/hourly range for this position is $75000-$80000 with the potential to earn an additional $25000$30000 annually in performance-based bonuses paid quarterly. Compensation is based on several factors including but not limited to education work experience certifications etc.
Required Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Welcome to the NACD website, the most trusted resource for corporate directors. Find custom research, governance resources, and the most diligent assessment of modern governance.
