Project Manager (AI Chatbot)

Jakarta - Indonesia

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Mekari is Indonesias no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutionsincluding Mekari Jurnal Mekari Talenta Mekari Qontak and Mekari Flex we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10 years of journey we have reached over 1 Million platform users and were not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesias software standard.

Job Description:

The Project Manager for AI Chatbot Implementation is responsible for the overall planning execution and successful delivery of the organizations conversational AI initiatives. This role bridges technical development with business objectives ensuring the chatbot solution meets user needs aligns with strategic goals and is delivered on time and within budget. The Project Manager acts as the central point of contact coordinating cross-functional teams managing stakeholders and mitigating risks throughout the project lifecycle.

Key Responsibilities:

Project Planning and Innitiation

Define the project scope objectives and deliverables in collaboration with key stakeholders (Business IT UX/Design AI/ML teams).
Develop comprehensive project plans including detailed work breakdown structures (WBS) schedules resource allocation and budget forecasts.
Secure necessary approvals and resources (human financial technical) for project initiation.
Establish clear success metrics (e.g. reduction in call volume increase in user satisfaction/NPS task completion rate).

Execution and Monitoring

Lead and motivate cross-functional project teams including AI Developers NLP Engineers Data Scientists UI/UX Designers and QA Specialists.
Manage the project through various phases adhering to chosen methodologies (e.g. Agile Scrum Waterfall or a hybrid approach) appropriate for AI development.
Monitor project progress against the plan identifying deviations managing dependencies and ensuring timely completion of milestones.
Track and manage the project budget reporting on burn rate and forecasting future expenditures.
Facilitate regular project status meetings stand-ups and review sessions.

Stakeholder and Communication Management

Maintain continuous and transparent communication with all internal and external stakeholders providing regular status updates risk alerts and performance reports.
Manage stakeholder expectations regarding scope timeline and capabilities of the AI chatbot.
Act as the primary liaison between technical development teams and business users/subject matter experts (SMEs).

Risk and Issue Management

Proactively identify assess and manage project risks (e.g. data quality issues integration challenges scope creep technology limitations).
Develop and implement mitigation strategies to minimize potential project setbacks.
Manage project issues to resolution escalating critical items to leadership as necessary.

Quality Assurance and Deployment

Ensure the implemented chatbot solution adheres to defined requirements quality standards security policies and ethical AI guidelines.
Oversee user acceptance testing (UAT) pilot programs and feedback loops to refine the chatbots performance and dialogue flows.
Plan and execute the deployment strategy including roll-out change management and user training.

Post-Implementation and Handoff

Conduct a thorough project close-out including capturing lessons learned and documenting the final solution architecture and configuration.
Formalize the transition of the chatbot to the operations/maintenance team ensuring necessary documentation and training are provided.
Monitor initial post-launch performance against success metrics and recommend optimization initiatives.

Requirements:

Bachelors degree in Business Administration Computer Science Engineering or a related field. PMP PRINCE2 or equivalent project management certification is highly desirable.
Minimum 2 years of project management experience and managing technology or software development projects.
Proven experience managing projects involving AI Machine Learning Natural Language Processing (NLP) or the implementation of large-scale enterprise chatbots/virtual assistants is a significant advantage.
Strong practical knowledge of Agile/Scrum methodologies with experience adapting project frameworks for AI/ML development lifecycles.
General understanding of AI/ML concepts data governance APIs and cloud platforms (e.g. Azure AWS GCP). Ability to discuss technical details with developers and translate them for business stakeholders.

What You Will Get:

1. Competitive salary daily allowance.
2. Premium private health insurance (outpatient inpatient maternity dental).
3. Early access to salary flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours with a hybrid work culture.
6. Annual and unpaid leaves from day 1 of join date unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to build impactful solutions with Indonesias no. 1 SaaS company.

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days we will keep your resume on file in case a relevant opportunity opens up.

Dont forget to check our Recruitment FAQ at or to find the answers to commonly asked questions regarding our recruitment process.

We wish you the best. Hope to see you around soon!

Required Experience: