Senior Manager, HR Operations & Payroll
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Posted on:
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1 Vacancy
Job Summary
Join a Challenger
Being a traditional bank just isnt our thing so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there With a talented team of inquisitive and agile challengers that break through the status quo. So if youre passionate about redefining the future of bankingwhile having funthis could be your next big opportunity.
Our company continues to grow and today we serve more than 670000 people acrossCanadathrough Equitable BankCanadasChallenger Bank and have been around for more than 50 years. Equitable Banks wholly-owned subsidiary Concentra Bank supports credit unions acrossCanadathat serve more than six million members. Together we have over$125 billionin combined assets under management and administration with a clear mandate to drive change in Canadian banking to enrich peoples customers have named our EQ Bank digital platform () one of the top banks in Canada on the Forbes Worlds Best Banks list since 2021.
The Work
The Senior Manager HR Operations & Payroll provides leadership for the delivery governance and continuous evolution of the HR Operations and Payroll function. This role owns the end-to-end effectiveness of HR operational processes acting as both a hands-on operational leader and a strategic problem-solver.
The Senior Manager is embedded in day-to-day operations serving as the first point of escalation for complex HR and payroll matters while also using operational insight to identify systemic breakdowns policy gaps and poor stakeholder experiences. Leveraging deep payroll and HR operations expertise this role partners closely with HR stakeholders and HR Technology to design implement and govern scalable processes controls and policies that improve accuracy compliance efficiency and employee experience.
This role is a trusted advisor within HR providing authoritative guidance on payroll HR operations and service delivery while shaping how HR services are delivered today and designed for the future.
Team Leadership & Service Delivery Excellence
- Provide senior leadership to the HR Operations & Payroll team setting clear standards for service quality accuracy risk management and employee and stakeholder experience.
- Act as the primary escalation point for complex sensitive or high-risk HR operations and payroll issues applying sound judgment and resolving matters decisively and fairly.
- Remain actively engaged in day-to-day work including reviewing transactions coaching through complex cases and troubleshooting issues alongside the team.
- Build a high-performing team culture focused on accountability learning continuous improvement and operational excellence.
- Establish clear performance expectations monitor capacity and workload trends and proactively adjust priorities to meet service levels and business needs.
- Coach and develop team members to strengthen technical capability problem-solving skills and confidence in handling complex cases independently.
HR Operations & Payroll Governance
- Own the end-to-end delivery and governance of HR Operations and Payroll including onboarding offboarding benefits administration payroll processing data management and HR reporting.
- Provide oversight of payroll operations to ensure accurate timely and compliant pay delivery leveraging deep payroll expertise to manage risk and resolve issues.
- Review and approve HR and payroll transactions as required ensuring alignment with legislation internal controls policies and organizational values.
- Ensure data integrity across HR and payroll systems partnering with stakeholders to define clear ownership controls and processes for employee data changes.
- Oversee compliance with employment legislation payroll regulations internal policies and data privacy requirements.
- Lead regular audits and reviews of HR and payroll processes identifying gaps and opportunities for scalability to drive corrective action.
- Support the design implementation and ongoing administration of HR programs where operational rigor and payroll expertise are required.
Strategic Enablement & Change Execution
- Translate HR strategic initiatives into executable HR Operations and Payroll plans ensuring operational readiness resourcing sequencing and risk mitigation.
- Lead HR operational planning and execution for enterprise initiatives such as acquisitions organizational changes and workforce transitions.
- Assess operational and payroll impacts of change initiatives identifying required work dependencies risks and control considerations.
- Allocate and prioritize team resources to ensure the right expertise is assigned while maintaining day-to-day service delivery.
- Track execution resolve issues and escalate risks as required to ensure commitments are delivered accurately and on time.
- Balance strategic project work with ongoing operational demands through disciplined prioritization and capacity management.
Process Policy & Control Design
- Use daily operational exposure escalations and service trends to identify broken inefficient or unclear processes and policies.
- Diagnose root causes of recurring issues and translate findings into sustainable solutions.
- Lead the design and implementation of improved processes controls and service models balancing employee experience compliance and operational efficiency.
- Partner closely with HR Technology to reimagine workflows introduce automation and design scalable low-risk solutions.
- Draft revise and govern HR policies procedures and process documentation ensuring legislative compliance and operational clarity.
- Introduce and strengthen control points review mechanisms and governance structures to prevent errors and improve consistency.
- Monitor the effectiveness of implemented changes and continuously refine based on performance data and stakeholder feedback.
Lets Talk About You!
- Undergraduate degree in Human Resources Business or related field (or equivalent experience).
- 8 years of HR operations and payroll experience (payroll mandatory HR Operations preferred).
- 5 years of experience leading and coaching a team in HR services operations or payroll.
- Strong understanding of HR processes payroll practices and relevant legislation.
- Hands-on experience with HRIS systems (Ceridian Dayforce preferred).
- Proven ability to triage and resolve complex issues in real time balancing urgency risk and employee experience.
- Demonstrated success in translating operational insight into improved processes policies and controls.
- Exceptional stakeholder management communication and influencing skills.
What we offer For full-time permanent roles
Competitive discretionary bonus
Market leading RRSP match program
Medical dental vision life and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Annual professional development allowance and a comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from Equitable Banks additional office space located at 2200-25 Ontario Street Toronto ON.
Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyones diverse experiences and tandem with that commitment we support and encourage our staff to grow not just in their career path but personally as well.
We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.
We cant wait to get to know you!
Required Experience:
Senior Manager
Key Skills
- Dayforce
- Paychex
- Payroll Management
- Ceridian
- Paylocity
- SOX
- Payroll
- ADP
- Kronos
- Human Resources
- JD Edwards
- Workday
About Company
At Equitable Bank, we specialize in providing branchless financial services that meet the unique needs of all Canadians. Our range of mortgages, savings accounts and investment options are designed to offer the right solutions to match any unique circumstance.
