FLEX Senior UX Researcher

This is a temporary position. Hybrid 1-3 days in office.

JOB SUMMARY

With every journey travel has the power to shape us and our world. Begin your journey as a Sr. Manager of User Experience Research at Marriott International repeatedly voted 24 years in a row as one of Fortunes 100 Best Companies to Work For. Join our high energy and talented User Experience & Design team creating best-in-class digital experiences for one of the most recognized hospitality companies in the world. This role is hands-on actively conducting user research while continuously advancing research methodologies in digital. Collaborating closely with designers and product stakeholders this role drives execution across research areas: study design screener & discussion guide design recruiting data processing and analysis as well as preparing and socializing results. He/She/They will promote research best practices drawn from a variety of disciplines continually seeking to improve research methods. The ideal candidate will have real world experience conducting research as part of the product development lifecycle should be comfortable working in a fast paced environment and be able to work collaboratively with peers and stakeholders in research execution. This position is embedded in our Onsite Digital team and the work will specifically be within this product. This is a project-based role and will be essential to the future our onsite digital products.

CANDIDATE PROFILE

Education and Experience 5 years of relevant qualitative research experience plus 4 year undergraduate degree in relevant discipline

Demonstrated expertise in designing experiments conducting qualitative research and translating research to inform user-centered design decisions

Proven ability to collect and analyze user behavior through moderated interviews and unmoderated research surveys benchmark studies web analytics and customer feedback using online testing tools (e.g. User Testing UserZoom etc.)

Collaborative highly-organized and strong attention to detail Stellar written verbal interpersonal and presentation skills

Youre exactly who were looking for if you:

Possess exceptional qualitative and quantitative research skills with the ability to translate and draw insights from data and can make appropriate recommendations using insights

Have extensive experience conducting in-person research such as: interviews intercepts workshops co-design sessions etc. Can balance user business and technical needs

Advocate for research and data though reports and in-person presentations Lead with a user-centric mindset to drive impactful research

Thrive on creating innovative solutions to challenging user and business problems

Value deadlines set realistic expectations around them and then meet them

Are comfortable with a culture of feedback and regular opportunities to critique and be critiqued

Pro-actively surface research insights to drive a more user-centered experience

Have extensive UserZoom and User Testing experience (i.e. conducting multi-methods research including both qualitative and quantitative studies)

Nice to Have:

Experience managing/coaching other researchers and/or agency partners

Experience with major large-scale global digital apps web sites or other digital products within the commerce or travel space Superior communication and interpersonal skills including facilitation presentation storytelling

Has experience conducting in-person research (e.g. intercepts focus groups interviews)

Be comfortable in the unknown and have a natural curiosity and desire to seek answers

Experience conducting research on a large-scale loyalty program

Has conducted brainstorming workships with stakeholders UX Design etc.

CORE WORK ACTIVITIES

Demonstrating and Applying Discipline Knowledge:

Partner closely with designers and stakeholders to understand design questions identify gaps in data and use research to bring designs to life

Clearly explain research decision and findings to potential users your team and stakeholders

Identify future opportunities by keeping up to date with research methodology design trends societal shifts and new technology

Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints

Provides subject matter expertise including design of experiment qualitative research methodology and data triangulation to help meet user goals

Measurement & Analytics:

You value data or insight over opinion by basing decisions on metrics segment data and user research findings and insights.

Ability to conduct user research collect and synthesize quantitative and qualitative feedback and translate into an actionable design strategy

Comfortable with multiple qualitative quantitative and mixed-method research like surveys usability testing multivariate testing A/B testing etc.

Able to inform options/variables for A/B or multi-variate testing

Managing Work Projects and Policies:

Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines) Successfully manages multiple assignments at once

Accepts critique and critiques work of others in a helpful and professional manner

Additional Responsibilities:

Works independently with minimal supervision but knows when issues should be escalated to manager

Develops relationships with members of other teams and leverages those relationships to answer questions

Presents work with clarity and confidence; explains complex matters so that others can understand them

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.