Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud the AI-powered Experience Orchestration platform organizations can accelerate growth by delivering empathetic personalized experiences at scale to drive customer loyalty workforce engagement efficiency and operational improvements.

We employ more than 6000 people across the globe who embrace empathy and cultivate collaboration to succeed. And while we offer great benefits and perks like larger tech companies our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Platform Developer

Overview

The Platform Developer is a highly skilled technical expert responsible for developing maintaining and innovating the global demo environments used across Genesys. This role requires a broad mix of technical depthin cloud infrastructure web development DevOps AI adoption and Genesys product expertiseto ensure that the global demo ecosystem remains stable secure scalable and always ready for use.

The developer supports internal teams and authorized partners who rely on these systems to deliver compelling real-world demonstrations of the Genesys Cloud platform. This role directly impacts revenue enabling sales teams and showcasing Genesys innovation to prospects and customers worldwide.

Key Responsibilities

Web Development: Develop and maintain the primary demo web application and portal along with vertical-specific fictional customer sites (e.g. banking healthcare retail) that support storytelling and showcase Genesys capabilities. Use modern web technologies to create polished immersive digital experiences that bring demo use cases to life.

AI Adoption & Automation: Integrate AI into daily workflows demo creation automation and internal tooling. Leverage Genesys AI LLMs and MCP to streamline processes enhance troubleshooting accelerate content creation and build AI-driven demo experiences identify opportunities where AI adds meaningful value.

Demo Development: Design and maintain compelling Genesys Cloud demonstrations that highlight platform capabilities. Build end-to-end use cases integrate APIs and develop realistic workflows that support strong technical storytelling. Continuously update demos to align with product enhancements and customer expectations.

Infrastructure & DevOps Management: Support and enhance the AWS-based demo infrastructure using services such as S3 CloudFront Lambda DynamoDB RDS and API Gateway. Apply DevOps best practicesincluding CI/CD IaC monitoring and cost optimizationto improve reliability scalability and operational efficiency.

Support: Serve as an escalation point for demo environment issues ensuring timely triage and resolution of field requests. Troubleshoot failures configuration issues and integration problems with a customer-first approach that keeps global teams ready to demo.

Team Collaboration: Work closely with Sales Engineering Product Engineering Marketing and Partner teams to understand requirements and ensure alignment. Provide guidance on product functionality and integrations while contributing to new demo concepts tooling and technical innovations that elevate global demo consistency and impact.

Qualifications - Required

Bachelors degree in Computer Science Engineering Information Systems or equivalent hands-on experience.

Strong practical experience with AWS services including S3 CloudFront Lambda DynamoDB RDS API Gateway IAM and CloudWatch.

Solid understanding of modern web development technologies such as HTML CSS JavaScript/TypeScript React and REST-based integrations.

Familiarity with AI/LLM technologies including prompt engineering orchestration tools (e.g. MCP) vector search or practical AI-assisted workflows.

Experience with DevOps practices and tooling including CI/CD pipelines GitHub Actions Terraform or other IaC tools logging and monitoring frameworks.

Strong problem-solving and troubleshooting skills with the ability to identify root causes and resolve complex technical issues.

Excellent communication and collaboration skills with the ability to work across global cross-functional teams.

Self-motivated proactive and able to work independently in fast-paced and evolving environments.

Experience in SaaS CCaaS or cloud platform ecosystems is beneficial; Genesys Cloud experience is a strong plus.

Ability to travel up to 20%.

About Genesys:

Every year Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI (Artificial Intelligence) our technology connects every customer moment across marketing sales and service on any channel while also improving employee experiences. Genesys pioneered Experience as a Service SM so organizations of any size can provide true personalization at scale interact with empathy and foster customer trust and loyalty. This is enabled by Genesys Cloud an all-in-one solution and the worlds leading public cloud contact center platform designed for rapid innovation scalability and flexibility. Visit .

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race color religion sex sexual orientation disability veteran status and other protected characteristics.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidates experience qualifications skills and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical Dental and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people systems data and AI across the enterprise. As a result organizations can drive customer loyalty growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more visit.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in your ability to access or use this online application and need an alternative method for applying you or someone you know may contact us at .

You can expect a response within 2448 hours. To help us provide the best support click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodationsuch as application follow-ups or resume submissionsmay not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race color age religion sex sexual orientation gender identity or expressionmarital status domestic partner statusnational origin genetics disabilitymilitary andveteran status and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.