Senior Pre-Sales Solutions Engineer Airports & Borders

The Senior Pre-Sales Solutions Engineer Airports & Borders role supports the sales organization as the solution expert for Passenger and Baggage Processing and Border Control solutions within the transportation ecosystem. This customer-facing role shapes the solution vision during the sales cycle translates operational challenges into innovative designs and demonstrates the value of seamless travel.

You will work closely with airport and border teams and cutting-edge travel technologies engaging throughout the sales process including leading solutions discussions presentations and negotiations and designing solutions that leverage advanced architecture frameworks and technologies such as AI Machine Learning Biometrics and Identity Management.

In This Role Youll:

• Design/coordinate development of standard and complex solutions which may involve multiple parties both internally and externally supporting and contributing to all aspects of the role including:

• Serve as the point of contact for the customer on functional and technical matters leading functional and technical SMEs interacting with the customer. Coordinate the joint elaboration of the solution design.

• Support sales and account teams during the pre-sales pre-contract phases (qualification proposals and contract) with technical designs and advice.

• Lead technical qualification and own solution design for proposals leveraging deep knowledge of emerging technologies and Amadeus portfolios.

• Ensure optimized use of customer and Amadeus resources during the engagement phases (familiarization gaps identification gaps description scope optimization...)

• Promote Amadeus by furnishing customers with comprehensive up-to-date information on current products product enhancements and new solutions through customer meetings and workshops.

• Coordinate different functional streams on the customer side with Amadeus PM and Product Definition teams in order to ensure end to end solution consistency

• Collaborate with Product Management to feed market and customer requirements for portfolio evolution.

• Feed market & customer solutions requirements to Product Management for product qualification (private or community product itemized product or included in baseline)

About the Ideal Candidate:

• 10 years in PreSales Sales Engineering or Technical Consulting for aviation border control and/or identity management.

• Expertise in biometric systems passenger processing baggage processing Border Control solutions and complex system integration.

• Architecture & Integration: API and integration solution Cloud/on-premise environments System interoperability

• Tools & Technologies: AI/ML concepts Security protocols Aviation IT platforms (AODB RMS FIDS CUSS CUPPS BRS SBD etc) Border Control (APIS ABC etc) Border Management Systems

• Ability to demonstrate an understanding of the end-to-end solution Experienced in designing integrating and managing software solutions

• Advanced solutions & application architecture background with a very good understanding of how it impacts the other IT disciplines.

• Proven track record in producing communicating and documenting successful technical customer solutions

• Has specialized depth and/or breadth of expertise in own discipline or function. Provides expert guidance promotes innovation.

• Has a broad understanding of the environment and uses it to improve efficiency recommends solutions/best practices and influence the strategy of the department. Translates the strategy of the activity into a concrete action plan for the area setting and monitoring targets for the team.

• Works independently based on management directions. May coordinate functional teams or projects and serves as a best practices/quality resource.

• Excellent problem-solving skills.

• Excellent at organizing and multitasking.

• Excellent Customer Support and interpersonal skills are required.

• Flexibility and adaptability

• Team Player

• English is mandatory other languages (e.g. Spanish and/or Portuguese) is a plus.

• Ability to travel

• Up to 40% travel within the US mainly & Latam (Travel to customers airports & government organizations)

Working at Amadeus you will find:

A critical mission and purpose - At Amadeus you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global from our people to our business which translates into our footprint processes and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus through on-the-job training formal learning activities and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages covering all essential components of a competitive reward offer including salary bonus equity and benefits.

A flexible working model - We want our employees to do their best work wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation creativity and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers partners and employees.

Application process:

The application process takes no longer than 10 minutes!

Create your candidate profile upload your Resume/CV and apply today!

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Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth or a related medical condition) ancestry national origin age genetic information military or veterans status sexual orientation gender expression perception or identity marital status mental or physical disability status or any other protected federal state or local status unrelated to performance of work involved.

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