Team Lead, Credit
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!
About the Role
Here at LendingClub we take pride in helping our customers through our ethos of service: Lending Care. As leaders in the market we seek individuals who are excited about their career inspired by our vision and embody our this role youll have the opportunity to empower our frontline by helping them provide best in class service through three simple principles:Build a Relationship Make it Easy and Think Ahead
Our mission in Credit is to make quick accurate decisions on whether or not borrowers meet the credit requirements for a loan with Lending Club and we are committed to providing exceptional customer service. We have a highly metrics-driven management approach a strong data and testing mentality and an eye toward using new technology to improve our processes.
What Youll Do
Supervise a team of 10-15 Credit Specialists responsible for reviewing personal loan applications.
Monitor and improve the interaction with borrowers via phone and electronically to verify identity income and employment and answer any questions regarding their loans.
Ensure compliance with Lending Club credit policies and procedures.
Ensure the highest level of customer service and quality.
Handle escalated customer communication when needed.
Lead projects to improve customer satisfaction operational efficiency and work quality.
Maintain a fast paced innovative collaborative and customer focused work environment.
About You
2 years of experience supervising a team in a fast-paced volume-focused operation
Previous customer service experience
Ability to drive constant process improvement and apply innovation in a fast paced evolving environment
Strong analytical and problem-solving skills
Excellent verbal and written communication skills with strong attention to detail
Experience in consumer lending preferred but not required
A four-year college degree preferred;High School Diploma or GED
Work Location
Lehi UT
LendingClub worksa hybridscheduleand our teams are in-office TuesdaysWednesdaysand Thursdays.
Time Zone Requirements
Primarily MT
Travel Requirements
If you need to travel for workLendingClubwill cover yourtravel relatedexpenses.
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LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at
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