Senior Director, User Experience Design

About the Job:

Red Hat is seeking a seasoned visionary and strategic leader to join our team as the Senior Director of User this role you will be responsible for driving the strategic vision resource management organizational planning and tactical implementation of user-centric experiences across our product portfolio. You will lead a high-performing team of UX designers researchers and engineers to understand customer and partner needs and you will identify and plan for emerging opportunities to set the business up for future success. Success requires close collaboration with cross-functional stakeholders to align UX initiatives with business objectives and ensure a cohesive end-to-end user experience strategy.

What You Will Do:

Strategic Leadership & Vision

• Define and champion the overarching user experience vision and strategy in alignment with company goals and market trends

• Shape and drive the long-term technical strategy for a major product or service in collaboration with the Business Unit (BU) Partner

• Translate high-level business goals into actionable engineering strategies and ensure the UX function is a core component

• Influence the portfolio and organizational strategy by building strong executive relationships across the BU cross-functional engineering teams and operations (People Finance etc.)

• Provide thought leadership on emerging UX trends methodologies and technologies advocating for continuous innovation and improvement

Organizational Leadership & High-Performing Culture

• Recruit mentor and inspire a high-performing team of UX designers researchers and prototypers

• Sponsor leadership development programs both within your domain and the broader organization including rotational programs and stretch assignments

• Champion organizational structures and cultural practices that promote collaboration and ownership both within your domain and the broader organization

• Foster a culture of creativity collaboration and excellence that embodies open source principles empowering team members to achieve their full potential

• Establish clear goals KPIs and performance metrics to evaluate organizational performance and drive continuous growth and development

Data-Driven Customer Centricity & Operational Excellence

• Drive a systemic customer-first mindset across a large user experience organization.

• Lead and oversee the end-to-end design process from user research and concept ideation to prototyping testing and iteration

• Champion a data-driven culture within your organization utilizing analytics and financial insights to inform strategic decisions

• Monitor key UX metrics and performance indicators using data-driven insights to inform decision-making and prioritize areas for improvement

• Lead coherent efforts in areas identified for continuous improvement and determine the course of action for organization-wide engineering efforts to include establishing and refining processes for a highly efficient scalable and reliable software delivery model

Transformative Thinking and the Application of AI in UX

• Identify and champion breakthrough ideas challenging conventional wisdom to develop innovative solutions

• Initiate and sponsor ambitious cross-organizational initiatives that disrupt or create new capabilities for the organization

• Lead the integration of Artificial Intelligence (AI) to amplify the User Experience functions impact

• Automate UX Research and Data Analysis by directing the use of AI to analyze vast amounts of user interaction data synthesize qualitative research (like interviews and surveys) perform sentiment analysis and identify patterns and insights that would be time-consuming for associates to do manually

• Accelerate design iteration and prototyping through championing AI tools that streamline repetitive tasks like A/B testing generate design suggestions assist in wireframing and create functional prototypes from sketches freeing up designers for complex creative problem-solving

• Enable hyper-personalization:; utilize AIs predictive analytics capabilities to help teams forecast user needs behavior and preferences allowing for the design and delivery of real-time personalized and adaptive user experiences at scale

• Enhance accessibility by driving the application of AI-powered assistive technologies to automatically enhance and personalize interfaces meet diverse user needs and improve overall accessibility

What You Will Bring:

• 12 years of UX/UI experience with 8 of those years leading high-performing UX/UI teams to deliver exceptional user outcomes

• Strong strategic thinking and business acumen with the ability to align UX initiatives with broader business objectives

• Demonstrated ability to create build develop sustain and improve high-performing teams

• Ability to develop and empower teams present an overarching vision and maintain high standards of delivery

• Deep expertise in user-centered design principles usability and inclusivity best practices design thinking methodologies and industry trends including a strong understanding of AIs role in the future of design and research

• Excellent leadership and communication skills with the ability to inspire and motivate cross-functional teams

• Strong collaboration skills and the ability to effectively manage stakeholder relationships and expectations across a matrix organization

• Experience working in an agile development environment with a strong understanding of the software development lifecycle

• Experience with open-source software development and familiarity with open-source communities is a plus

#LI-REMOTE #LI-HM1

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location experience applicable skills and training external market value and internal pay equity. Annual salary is one component of Red Hats compensation package. This position may also be eligible for bonus commission and/or equity. For positions with Remote-US locations the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat is the worlds leading provider of enterprise open source software solutions using a community-powered approach to deliver high-performing Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from in-office to office-flex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.

Benefits
Comprehensive medical dental and vision coverage
Flexible Spending Account - healthcare and dependent care
Health Savings Account - high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability paid family medical leave and paid military leave
Additional benefits including employee stock purchase plan family planning reimbursement tuition reimbursement transportation expense account employee assistance program and more!

Note: These benefits are only applicable to full time permanent associates at Red Hat located in the United States.

Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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