Head of Quality

VoCoVo specialises in innovative communication solutions tailored for businesses particularly within the retail sector. Our flagship products are designed to create a connected store experience facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. Youve probably already seen us in action were trusted by Tesco Asda Dunelm and Iceland just to name a few.

With over 250000 users across more than 10000 locations in 21 countries and recognition as one of the top 100 best small-to-medium size businesses to work for join us on our journey!

Please note to apply for this position you must be based in the UK and have the legal right to work in the UK.

Role Overview
As Head of Quality you will establish and oversee the Quality Department at VoCoVo covering all products including Hardware and Software.

The core focus is on delivering world-class Customer Uptime levels of all VoCoVo products at >99.5% and reducing warranty and contract costs to well under 1% of business revenue annually. Youll lead the quality function across VoCoVo owning the setup development implementation and ongoing refinement of our quality management systems.

Your scope of responsibility will include measuring uptime assessing Quality against the specification or required functionality of products ensuring product compliance in our markets and considering customer compliance factors as well as legislation and directives. You will also take ownership of our Software QA as well as indirectly working with our Hardware quality personnel in Supply Chain and Operations.

This role is offered on a 12 month fixed term contract (FTC) basis and is a hybrid position with 1 day per week spent onsite this may be at either of our Cheltenham or Shipton-under-Wychwood locations.

What were looking for

• Strong experience in Quality leadership spanning both hardware and software products.

• Proven exposure to both internal and outsourced software testing methodologies including test automation.

• Deep expertise in software testing methodologies and automation frameworks.

• A great understanding of customer operating environments and the quality and reliability standards required for Retail success.

• Previous experience in the implementation evolution and maintenance of a Quality Management System (QMS).

• Exposure to the creation of and maintenance of Quality Scorecards or similar performance measurement systems across a product portfolio.

• Excellent working knowledge of supply-chain quality methodologies including AQL standard.

• Knowledge of how a great RMA function works and the processes to drive quality improvement and cost reduction.

• Proven ability in the leadership inspiration and development of high performing teams fostering a culture of continuous development and excellence.

• Excellent communication skills influencing and clearly conveying messages at all levels of the organisation and with external stakeholders.

• Strong relationship-building skills with the ability to develop and maintain positive internal and external supplier partnerships.

• Experience establishing and maintaining end-to-end quality traceability.
  

What youll do

• Define and establish quality objectives KPIs and performance indicators across all product lifecycle touch points (including factory development goods-in customer interactions and RMA). Regularly reporting progress to the COO and Executive team as required.

• Develop oversee and champion Quality Assurance activities across all VoCoVo products including hardware and software wider business services projects supply chain product development goods-in configuration customer support and RMA alongside customer uptime monitoring.

• Lead build inspire and develop a high-performing quality team ensuring the adoption and consistent application of clear quality management standards processes tools and templates.

• Manage internal audit programs; plan schedule conduct and follow up on audits to ensure ongoing compliance and continuous improvement.

• Implement and manage a Quality Management System (QMS) to support structured measurable quality practices across the business.

• Oversee quality control activities inspections and testing to ensure deliverables consistently meet or exceed defined standards.

• Ensure all products comply with relevant regulations and directives (ie. ISO GDPR industry-specific regulations and directives) acting as the lead liaison for external audits certifications and regulatory inspections.

• Ensure product compliance with customer expectations.

• Design and drive quality improvement initiatives fostering innovation and operational excellence.

• Deliver training to stakeholders on quality procedures best practices and continuous improvement methodologies.

• Lead root cause analysis corrective actions and preventive measures for non-conformities utilising the Path to Excellence.

• Maintain and enhance quality accreditations including ISO9001 ISO27001 and ISO14001.

• Promote a culture of continuous improvement operational excellence and proactive quality ownership across VoCoVo.

• Act as the key escalation point for all QA issues and critical decisions across VoCoVo.

• Foster strong collaborative relationships with key internal stakeholders embedding quality into their processes and initiatives.

• Engage with customers on quality matters supporting customer audits queries and issue resolution.
  

What does success look like

• > 99.5% Customer Uptime with all products.

• < 1% warranty cost or customer contract fines by value.

• Right first time configurations and system implementation.

Salary
Salary range: 90000 - 100000

Benefits

• 25 Days Holiday Bank Holidays (increases with years of service)

• Option to buy or sell 5 days holiday each year

• Sick Pay - 8 weeks full pay 4 weeks half pay

• Life Assurance - (4 times basic pay)

• Private Medical Insurance

• Employee Assistance Programmes (EAP)

• Cycle2Work Scheme

• Electric car green salary sacrifice scheme

• Enhanced Maternity & Paternity package

• Child Care Scheme

• Training & development opportunities

• Company organised events

• Pension (Royal London Group) 5% employer contribution matched

• Apple MacBook Wireless Magic Mouse and Keyboard monitor and headphones

Diversity and Inclusion
At VoCoVo we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued respected and empowered to thrive. We welcome applications from individuals of all backgrounds and experiences. Our commitment is to create an environment that champions equity innovation and collaboration ensuring all team members can flourish. Join us in shaping the future together.

We are also committed to ensuring an inclusive recruitment process so please let us know if you need any reasonable adjustments at any stage.

Company Values
Embracing VoCoVos VOICE Values is important to us shaping our collaborative and innovative culture.

VALUED
Our Colleagues Customers and Stakeholders are valued; treated with respect empathy and operate with honesty and integrity
ONE TEAM
Collaboration of all for VoCoVos happiness and success
INNOVATION
Our products are constantly evolving to tackle the pain points of retailers across the globe
CUSTOMER FOCUSED
Our customers love VoCoVo at every level every interaction with us is frictionless and we are integral to their operations
EMPOWERED
Our people are empowered to do the right thing and make decisions without loads of red tape

If you feel this could be the right fit apply now!