Technical Associate- Command Centre Monitoring Specialist

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Technical Associate- Command Centre Monitoring Specialist
We are seeking a proactive Monitoring Engineer to join our Command Centre team. The ideal candidate will have hands on experience supporting and monitoring Azure cloud infrastructure on prem systems and enterprise monitoring platforms used at Ryan. You will primarily provide L1 monitoring and incident response ensuring availability performance and stability across critical environments.
Responsibilities
Monitoring & Event Management
Monitor Azure infrastructure including virtual machines networking components storage application services and databases using Azure Monitor Log Analytics Application Insights and other Ryan specific platforms.
Actively monitor enterprise systems using tools such as:
oObservability Suite
oPRTG (Paessler Monitoring)
oSpotlight (Database/Infrastructure Monitoring)
Configure tune and maintain monitoring dashboards alerts and thresholds to ensure service health.
Track and respond to real time infrastructure and application alerts.
Incident Detection & L1 Response
Provide L1 support for incidents detected through monitoring tools or escalated by internal teams.
Perform initial troubleshooting on issues related to:
oAvailability
oConnectivity
oLatency
oInfrastructure/service health
Document findings take corrective actions where applicable and escalate to L2/L3 teams as needed.
Performance & Health Checks
Perform routine infrastructure health checks across cloud and on prem systems.
Identify basic performance deviations and anomalies raising issues to engineering teams for deeper analysis.
Support capacity utilization and performance reporting using available monitoring data.
Automation & Scripting (Basic Level)
Use basic PowerShell Azure CLI or available automation tools to execute monitoring scripts runbooks or standard health checks.
Assist in executing automated workflows created by engineering teams.
Documentation & Reporting
Maintain detailed incident logs runbooks monitoring dashboards and shift handover documentation.
Provide scheduled reports on system health alert trends recurring issues and infrastructure performance.
Collaboration & Escalation
Work closely with Command Centre colleagues cloud engineers network teams and application owners to ensure fast resolution and reduce downtime.
Participate in incident review meetings to improve detection and response processes.
Contribute suggestions to enhance monitoring coverage and reduce false positives.

Tools & Platforms
The role requires operational familiarity with:
Azure Monitor Log Analytics Application Insights
Observability Suite
PRTG Network Monitor
Spotlight for server/database monitoring
Azure Automation Runbooks basic ARM/Bicep execution
Middleware and app stack basics (IIS etc.)
Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in Computer Science Information Technology or equivalent experience.
Exposure to Azure cloud environments.
Experience working with enterprise monitoring tools (Observability Suite PRTG Spotlight Azure Monitor).
Hands on involvement in L1 incident management and environment monitoring.

Preferred Qualifications/ Skills
Strong understanding of basic Azure components (VMs storage networking App Services).
Ability to identify and triage incidents quickly.
Basic scripting skills (PowerShell CLI) preferred.
Strong communication skills and ability to work in a 24/7 Command Centre environment.
Understanding of monitoring and alerting concepts.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience: