Customer Service Specialist with French

Prague - Czech Republic

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

Job Function:

Customer Management

Job Sub Function:

Non-Technical Customer Service

Job Category:

Professional

All Job Posting Locations:

Prague Czechia

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at are searching for the best talent for French Customer Service Specialist.

Purpose:
The customer service specialist is primarily handling customer orders and calls case management in Sales Force but can extend to responsibilities across customer service orders returns and financial transactions returns credits and debits for external and internal customers.

You will be responsible for:

Processes and investigates customer cases/calls orders potentially returns credits and debits and other issues credit and billing investigations / approvals and transactions to provide excellent customer service and experience
Responds to customer inquiries regarding orders back-orders return requests approvals changes failures coordinating these activities on behalf of the customer across internal departments and external providers
Process orders on JDE system in timely manner ensuring appropriate approvals documentation and accuracy of inputs to ensure service levels are met to our customers

Qualifications / Requirements:

Experience in the Customer Service or in a related area
Knowledge of customer service and office management systems and procedures
University degree or equivalent experience
Systems experience: Case Management systems ( preferred) Enterprise systems (JD Edwards preferred)
Fluency in French and English
Excellent time management skills and ability to multi-task and prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong interpersonal and planning skills
Proficient in MS Office

Dont miss this exceptional opportunity to join a world-class company and make a lasting impact. Apply now and be part of our ambitious team!

#LI-Hybrid
#LI-MR11

Required Skills:

Customer Service French Language

Preferred Skills:

Required Experience: