Customer Growth Account Executive
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Posted on:
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Vacancies:
1 Vacancy
Job Summary
Title: Customer Growth - Account Executive
Salary:$60000 - $100000 OTE (Salary Commission) Benefits Vacation
Length:Full-time permanent
Location: Thornhill ON(hybrid)
Reporting Manager: Manager Customer Account Executives
About Us:
At WellnessLiving we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first we foster a culture that values high performance adaptability and accountability. If you are a skilled professional who thrives in a fast-paced customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry we would love to connect with you.
Our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role we encourage you to apply - wed love to learn more about you!
Customer First We approach every challenge with a customer-focused lens driven by an obsession with our customers happiness and success.
Excellence We approach every task whether big or small with a steadfast commitment to exceptional execution and the pursuit of greatness.
Accountability We take full ownership of our decisions actions and outcomes both successes and failures.
Adaptability We recognize that sustained success demands that we be malleable and purposefully evolve acknowledging that the world is dynamic and constantly changing.
About You:
Youre ready to take the next step in your career and thrive in a fast-paced SaaS environment. Youre a natural problem solver a strong communicator and a collaborative team player whos motivated by growthboth for your clients and yourself.
You bring:
- Collaboration & Empathy Approachable patient and easy to work with; you build trust quickly and collaborate effectively with others
- Critical Thinking & Problem-Solving Able to analyze situations think strategically and recommend thoughtful effective solutions
- Strong Work Ethic Highly motivated dependable and driven to exceed expectations
- Ownership & Leadership Take accountability for your work guide initiatives forward and positively influence those around you
- Entrepreneurial Mindset Curious adaptable and eager to embrace change innovation and continuous improvement
- Strong Time Management Organized focused on priorities and able to manage multiple responsibilities effectively
Responsibilities:
- Manage a book of business by building and maintaining strong client relationships while meeting or exceeding performance targets.
- Retain and grow assigned accounts through proactive engagement and strategic account management.
- Recommend effective WellnessLiving solutions by understanding clients business models organizational structures and goals.
- Conduct regular client meetings to share best practices data-driven insights and results that support renewals growth and referrals.
- Serve as a product expert advising clients on WellnessLivings software key features and additional services.
- Maintain a consistent cadence of customer engagement to drive adoption and satisfaction.
- Review client data and performance metrics to anticipate needs identify risks and uncover growth opportunities.
- Create and analyze client reports to surface trends opportunities and potential issues.
- Host webinars and support customer-facing content that highlights WellnessLivings value.
- Collaborate cross-functionally with Sales Customer Success Onboarding Support Product and Marketing to drive customer success and revenue growth.
Skills & Qualifications:
- 3 years of experience in a fast-paced client-facing sales or account management role preferably in SaaS.
- Proven ability to manage and grow a book of business through strong client relationships retention and upsell/cross-sell opportunities.
- Excellent communication and listening skills with the ability to uncover client needs risks and growth opportunities.
- Comfortable leading customer meetings presentations and webinars including preparation and follow-up.
- Analytical and data-driven with experience identifying trends opportunities and potential client concerns.
- Experience using CRM tools preferably Salesforce.
- Ability to work independently while collaborating cross-functionally in a team environment.
- Adaptable resourceful and comfortable in a high-growth changing environment.
- Background in Business or Sales and experience in the health & wellness industry are considered assets.
- Familiarity with SEO brand strategy or website management is a plus.
Why Work With Us
- Work with a passionate dynamic and fast-growing team dedicated to making a meaningful impact in the wellness industry.
- Competitive salary vacation and benefits package.
- Hybrid work environment with opportunities for career growth and development.
- Work in a culture that values creativity collaboration and continuous learning.
Please note that only those selected for an interview will be contacted.
We appreciate you taking the time and look forward to reviewing your application!
WellnessLiving is proud to be an equal opportunity employer. We base employment decisions solely on qualifications experience and business needs. We do not tolerate discrimination or harassment of any kind. All qualified applicants will receive consideration without regard to race color religion creed gender gender identity or expression sexual orientation national origin disability age genetic information veteran status marital or family status or any other status protected by applicable laws.
We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.
Required Experience:
IC
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
About Company
Business Management Software by WellnessLiving: take your gym, fitness studio, spa or salon to the next level! Book and attract new clients instantly. See why over 10 million users love WellnessLiving. Get your free demo today!
