Director, Commercial Operations EMEAI
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Job Summary
- Oversee the Customer Care team managing order management renewals contracts and customer communications.
- Ensure smooth lead-to-cash and order-to-fulfilment processes partnering with Supply Chain Manufacturing Logistics and Finance.
- Champion a customer-obsessed mindsetacross all commercial operations.
- Use customer insights and data to identify friction points and drive continuous improvementinitiatives.
- Optimise workflows SLAs and escalation models for improved customer experience.
- Expand Commercial Operations in line with strategic plans.
- Translate growth strategy into operational plans and execution frameworks.
- Align Sales Service & Support and Customer Care for seamless customer experience.
- Define and track KPIs dashboards and performance measures.
- Oversee Commercial Analysts to improve processes from lead-to-cash and order-to-fulfilment.
- Own tools for forecasting pipeline management territory design quota setting and incentive plans.
- Ensure CRM effectiveness and data quality.
- Lead Tender Specialist team for efficient tender responses.
- Build and develop high-performing teams and influence senior stakeholders.
- BSc (preferably Life Sciences) MBA or Postgraduate preferred.
- 10 yearsin commercial operations sales/revenue operations in complex B2B.
- 5 yearsof management experience.
- Proven track record supporting Sales and Customer Care.
- Strong analytical skills CRM expertise and experience driving cross-functional change.
- Background in technical/scientific or regulated industry is desirable.
- Strategic thinker with operational execution skills and a customer-centric mindset.
Please note that no terminology in this advert is intended to discriminate on the grounds of a persons gender marital status race religion colour age disability or sexual orientation. Every candidate will be assessed only in accordance with their merits qualifications and abilities to perform the duties of the job.
Required Experience:
Director
Key Skills
- Employee Relations
- Employee Evaluation
- Management Experience
- Profit & Loss
- Conflict Management
- Operations Management
- Project Management
- Budgeting
- Leadership Experience
- Supervising Experience
- Leadership management
- Financial Planning
About Company
Oxford Nanopore’s goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology enabling the real-time, high-performance, accessible and scalable analysis ... View more
