Global Retail Operations Manager
Share
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Department:
Job Summary
Born in 1971 the roots of Mulberry are in Somerset England. For more than fifty years Mulberry has been a British lifestyle brand internationally acclaimed for quality and design capturing the Mulberry Spirit.
Sustainability has been part of the Mulberry ethos since the brands inception in recognition of our purpose-driven approach in 2024 we proudly achieved B Corp Certification.
Today we are a global brand but our values remain the same; we are committed to improving our impact on people and the do this our people are honest dynamic and community spirited.
If these are values you share we would love you to join our team.
The Role:
The Global Retail Operations Manager is a strategic leader responsible for driving innovation elevating operational excellence and shaping futureforward retail experiences across all global markets. With a focus on creativity customercentricity and continuous improvement this role defines and evolves global retail standardsensuring teams are empowered with the tools clarity and inspiration to deliver exceptional experiences.
Acting as a collaborative partner to regions this role championsnew ideas tests emerging concepts and drives transformation across retail operations. A key accountability includes leading the strategic vision for globalClienteling enabling regions to exceed expectations through personalised engagement elevated service and datadriven insights.
Duties and Responsibilities:
Global Retail Strategy &Innovation
Cultivate deep collaborative relationships with regional Retail leaders to ensure global alignment and operational excellence.
Champion a customerfirst philosophy while pushing boundaries to simplify modernise and elevate operational processes.
Lead crossfunctional partnerships with Digital Omnichannel IT Training and Retail leadership to cocreate nextgeneration tools programmes and standards.
Identifyopportunities to streamline global ways of working; propose pilot and scale innovative solutions that reduce complexity and enhance impact.
Drive a culture of experimentationtestingnew technologies approaches and operational frameworks to evolve the future retail ecosystem.
ClientelingLeadership
Own the globalClientelingstrategydefining ambitious KPIs elevating standards and inspiring teams to deepen longterm customer relationships.
Partner with regional stakeholders to embed consistent high-qualityClientelingpractices that fuel customer loyalty and business growth.
Lead strategic reporting and insight delivery turning data into action and opportunity.
EnsureClientelingtools training and communication are futurefit engaging and aligned to global innovation priorities.
Operational Excellence & StoreExperience
Act as the global point ofescalationfor retail operational needs while focusing on scalable solutions rather than transactional tasks.
Collaborate with regional teams to enhance store systems processes and instore technologiesprioritising efficiency and customer impact.
Partner with Digital and Technology teams to develop and optimise omnichannel experiences instore digital journeys and POS capabilities.
Lead operational readiness for new store openings refurbishments and transformational store projectsensuring standards reflect brand ambition and innovation.
Support the creation of engaging operational training ensuring retail teams feel confident empowered and futureready.
Data Reporting & Insights
Develop strategic reporting frameworks that unlock global insights acrossClientelingand operational performance.
Present meaningful actionable insights to senior leadershiphelping shape commercial decisions and future strategy.
Identifytrends risks and opportunities across markets influencing direction and supporting execution.
Contribute to annual budgeting processes with a focus on future capability building.
Security& Loss Prevention
Oversee global compliance with security standards and legislation ensuring proactive identification and resolution of risks.
Lead strategic oversight of inventory control and stock loss management partnering with regions to develop targeted improvement plans.
Projects & Continuous Improvement
Lead global retail transformation projectsincludingnew technologies process innovation operational redesign and experience enhancements.
Drive innovation andnew ideaswithin your areas of responsibility role modellingthe ability to ideate and creatively propose solutions.
Partner with regions to pilot initiatives measure impact and scale globally with a testandlearn mindset.
Represent Retail Operations within key crossfunctional forums to ensure retail realities and future thinking are embedded in major business initiatives.
Coaching & Team Development
Lead coach and inspiretheRetail Operations Executive-creating a supportivegrowthorientedenvironment.
Provide clear development plans regular feedback and stretch opportunities to build confidence and capability.
Foster creativity empoweringothersto contribute ideas challenge ways of working and take ownership of meaningful projects.
Act as a role model for curiosity innovation and professional excellenceto the wider business.
Culture
Embrace anddemonstratethe Mulberry values and behaviours: honesty dynamism and a community-oriented spirit.
Support Mulberry to deliver an inclusive culture through behaving in a way that is open-minded and respectful towards others and understanding that your views opinions and experiences may not always be shared by your colleagues.
Act as an ambassador for Mulberry and communicate positively about the brand.
Sustainability
As a certified B Corp we are committed to using business as a force for encouraged to incorporate environmentally and socially responsible practices into your work supporting our Made to Last strategy across Climate Circularity and Community.
Help foster a culture where diversity is celebrated and every individual feels valued respected and included. Champion equity empathy and understanding in all interactions - internally and externally.
Skills and Knowledge
Proven experience in a multi-market retail operations role within luxury or premium fashion/lifestyle brands.
Strong background in operational process design store operations and retail excellence.
Experience leading or drivingClientelingprogrammes across multiple regions.
Excellent communication skills with the ability to influence build relationships and collaborate effectively at all levels.
Highly organised proactive analytical anddetail oriented.
Advanced Microsoft Excel/Office skills; familiarity with data and reporting platforms.
Experience working with omnichannel technologies retail systems and operational platforms.
Ability to travelnationally andinternationally asrequired.
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications skills or experience and as they relate to the particular you need us to make any adjustments to our application or interview processes to enable you to be at your best please email us at emailprotected.
Required Experience:
Manager
Key Skills
- Aviation Safety
- Accounts Reconciliation
- Generator
- Highway Design
- Account Development
- Corporate Risk Management
About Company
Shop the official mulberry.com website for timeless British luxury. Discover our classic leather bags, accessories, womenswear and travel collections.
