Service Delivery lead SAP

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description:

Date:5th Jan 2026

Job Description

Role : Service Delivery Lead (SAP)

Number of positions : 1

Description:

As an SAP Service Delivery Lead he/she should understand business processes of Airbus SAP landscape and possess a comprehensive understanding of the customers business goals and challenges to offer innovative solutions and recommendations. Your area of responsibility will extend to service quality service availability and operational capability in conjunction with relevant processes and performance management.

The candidate will join the Quality Solutions team providing digital solutions to manage business processes throughout the Airbus group wide. As such he/she needs to have a strong customer focus.

The candidate will work in an international distributed and multi-functional team.

Qualification & Experience:

Graduate with 8-10 years of experience in SAP technical/ functional area with at least 5- 6 years experience as SAP technical consultant.
Possess strong communication skills for managing stakeholders and daily customer interactions.
Good understanding of SAP ERP functional and/or technical SAP application knowledge.
Knowledge of industry trends business strategies and SAPs strategy and service portfolio.
Knowledge and experience with SLAs OLAs and Contracts in insourced or outsourced environments.
Act as a focal for L2 and L3 teams and oversee the management of operations deliverables to have better efficacy.
Collaborate well with technical/ functional resources of the L2 and L3 teams in terms of planning demand management and the prioritization of work.
Strong service management experience with good awareness of ITILv4 is desirable.
Excellent in tracking recording and reporting related to Incident Management.

Responsibilities

Responsible for overall engagement management including customer satisfaction compliance service continuity team motivation and timely delivery.
Act as the Business Single Point of Contact for AMS Services topics.
Strong management background with the ability to manage demanding customers and challenging suppliers fairly and effectively
Service Delivery Lead will work closely with the ITOPS and Group Manager regarding service performance for their own functional area agreeing action plan as required to help prioritize incident backlog reduce Problem backlog and develop demand plans for the delivery of service requests maintenance requests and enhancement requests.
Significant experience of delivering operational IT support services in a highly integrated multi-application environment with multiple stakeholders
Responsible for Management of service delivery performance and compliance through agreed metrics and Service levels.
Responsible for bringing in process Improvements and automations.
Ensures the provisioning of new software packages and upgrades.
Maintains the infrastructure in operational condition in line with OLA/SLAs.
Monitors and tracks system performance against negotiated service-level agreements (SLAs).
Communicates improvement updates and obsolescence management of products to the IT Product Manager.
Provides support 24 hours per day 7 days per week depending on the needs of the company and the use of automated scheduling and remote monitoring.
Performs the ITIL based support processes that include incident problem change configuration and event management.
Analyses console messages diagnoses system failures and takes corrective action in order to ensure continuity of operations escalating to other technical teams and vendors as needed.
Supervises system backup processing and leads disaster recovery tests Identifies and implements technologies and processes that improve the reliability efficiency and availability of the systems environment.

Success Metrics

Success will be measured in a variety of areas including but not limited to

Consistently ensure the on-time delivery and quality (first-time-right) of the projects
Bring innovative cost effective solutions
Achieve the customer satisfaction

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.

Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Job Description: Date:5th Jan 2026Job DescriptionRole : Service Delivery Lead (SAP)Number of positions : 1Description:As an SAP Service Delivery Lead he/she should understand business processes of Airbus SAP landscape and possess a comprehensive understanding of the customers business goals ...