Room Controller
Share
Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
WE ARE CAESARS
At Caesars Entertainment our Mission Vision & Values reflect our unique purpose
providing people with possibilities and places to have fun. Our Mission Vision & Values
represent a unifying and inspiring way forward and all Team Members are expected to
uphold them.
Our Mission: Create the Extraordinary
Our Vision: We create spectacular worlds that immerse inspire and connect you. We dont perform magic; we create it with excellence.
Our Values: Blaze the Trail Together We Win All-In on Service
Our corporate social responsibility framework People Planet Play represents our continuous dedication to enhancing economic development uplifting the wellbeing of our Team Members and their families and making positive contributions to the communities we operate in.
Hourly Rate: $19.00 Per Hour
JOB SUMMARY
The Rooms Controller is responsible for managing the assignment of rooms and supports the front office by serving as the liaison between housekeeping VIP casino marketing group reservations sales rooms revenue and the front office.
HOW YOU WILL CREATE THE EXTRAORDINARY
Handles inventory room maintenance room communication out of order rooms
Provides quality guest services that include facilitating Maximo work order Ivy inquiries and answers internal and external calls throughout their shift transmitting and receiving messages
To be thoroughly acquainted with all the room types
Be familiar with reservations rooms control and basic room inventory
Must have complete understanding of retaining the house boxing and unboxing
Manage rooms inventory days out in advance and relay any overbookings or upcoming issues to the appropriate leadership
Complete back- to-back reservation extensions for day of extensions
Maintain accuracy within accommodation availability
Be familiar with all the SOPs relating to the front office operations adhere to the hotels rules and regulations and in particular the policies and procedures relating to computer resources hygiene health and safety
Maintain cohesive and pleasant working environment and remain open to comments and criticisms from co-workers and management
Perform other job related duties as assigned by management
Exemplifies our core values family style service our mission and vision
Exemplifies our DEI (diversity equity inclusion) culture
Perform other job related duties as assigned
- Excellent communication skills with the ability to read write and communicate verbally in English
- Ability to perform basic math functions; use ten-key and computer equipment; maintain effective working relationships with staff; deal effectively with the both internal and external guests; work flexible hours
- LMS knowledge is preferred
- Previous experience of related experience in a hotel or related field preferred.
- Skill in decision-making
- High School diploma or equivalent
Must be able to respond to visual and aural cues
Must have manual dexterity to operate all office equipment
Must be able to maneuver around office and property
Must be able to lift and carry up to 30 pounds
Must be able to bend crouch kneel twist and work at a desk/counter when performing functions of the job
Office environment may include variable temperature and lighting levels
Casino environment may include smoke and variable temperature lighting and noise
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values service standards and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence have excellent communication skills and observation skills and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off nights weekends holidays and overtime as needed.
We believe in delivering family-style servicean approach that fosters warmth connection and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family creating a welcoming environment built on respect teamwork and personalized attention. Whether assisting customers or collaborating with coworkers we prioritize service that is thoughtful supportive and rooted in genuine relationships
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
Key Skills
- Hospitality Management
- Inventory Control
- Hotel Experience
- Hospitality Experience
- Infant Care
- Algebra
- Management Experience
- POS
- Cleaning Experience
- Hotel Management
- Leadership Experience
- Supervising Experience
About Company
Caesars Entertainment invites you to indulge in elegance. Hotels, upscale casinos, breathtaking shows, and gourmet dining – where entertainment reaches new heights!
