CommunityPatient Liaison

Jamestown, NC - USA

Hourly Salary: USD 20 - 25

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Department: Quality

Reporting Manager: Population Health Administrator

Position Status: Non-Exempt

FLSA Level: Varies

Revised: 01/05/2026

Position Summary:

The Community/Patient Liaison will act as a bridge between The Chautauqua Center and the community ensuring effective communication and fostering positive relationships.

Supervisory Responsibilities:

None

Essential Functions/Responsibilities of the Position:

Build and maintain relationships with members of the community organizations stakeholders and elected officials.
Plan develop implement and organize events and volunteers to advance the mission and goals of the organization. Collect patient feedback through surveys interviews and other methods to identify areas for improvement
Develop implement and evaluate strategies to enhance the patient experience based on feedback and best practices
Collaborate with the QA/Risk Manager to assure patient complaints and concerns are investigated and resolved in a timely manner
Educate TCC staff on patient experience principles and best practices
Foster a supportive and positive work environment
Participate in internal and external committees boards and other structured meetings.
Collect data on community needs and program impact preparing reports for the organization.
Organize community outreach programs and coordinate special events that will promote services or ideas of the organization while collaborating with internal departments.
Use social media to coordinate community relations.
Draft and distribute/publish various content pieces that promote the company as well as individuals or groups within the company.
Select positive publicity materials and distribute them through a variety of channels.
Respond to inquiries and concerns from community members and other interested parties; when needed recruit a knowledgeable spokesperson or information source to assist.
Plan coordinate and execute special events

Other duties as assigned.

Position Qualifications:

EDUCATION:

High School Diploma or equivalent General Education Development (GED) certificate
Bachelors degree in communication or public relations preferred

EXPERIENCE (Years & Certifications):

Minimum 2 years experience in community engagement or public relations

SKILLS:

Excellent verbal including public speaking and written communication skills.
Ability to work well under pressure and manage sensitive subjects with tact kindness and professionalism.
Superior interpersonal skills and ability to work extremely well as part of a team.
Ability to evaluate cost of a program and compare it to the benefits for the organization.
Proficient in Microsoft Office Suite or related software.
Excellent organizational skills with an ability to prioritize important projects while working independently.
Ability to work well under pressure and manage sensitive subjects with tact kindness and professionalism.

Position Requirements and Working Conditions:

Physical Activities	Frequency (N)Never - 0% (O)Occasionally - 50% or (C)Constantly - 100%
Ascending or descending stairs and the like.	O
Remaining in a stationary position often standing or sitting for prolonged periods.	C
Moving about to accomplish tasks.	O
Communicating with others to exchange information.	C
Repeating motions that may include the wrists hands and/or fingers.	C
Travel to meet with various stakeholders	O
Assess risk detect risk factors for site safety purposes through being aware of surrounding environment individuals noises observations etc.	O

Environmental Conditions	Frequency (N)Never - 0% (O)Occasionally - 50% or (C)Constantly - 100%
Low temperatures.	O
High temperatures.	O
Outdoor elements such as precipitation and wind.	O
Noisy environments.	O
Hazardous conditions.	N
Poor ventilation.	N
Small and/or enclosed spaces.	O
Adverse environmental conditions expected.	O

Physical Demands	Frequency (N)Never - 0% (O)Occasionally - 50% or (C)Constantly - 100%
Sedentary work that primarily involves sitting/standing.	O
Light work that includes moving objects up to 20 pounds.	O
Medium work that includes moving objects up to 50 pounds.	O
Heavy work that includes moving objects up to 100 pounds or more.	N

EEO Statement

The Chautauqua Center is an Equal Opportunity Employer and considers all candidates for employment regardless of race color national origin religion sex age disability citizenship pregnancy military status marital status sexual orientation or any other characteristics protected by law.

Department: QualityReporting Manager: Population Health AdministratorPosition Status: Non-ExemptFLSA Level: VariesRevised: 01/05/2026Position Summary: The Community/Patient Liaison will act as a bridge between The Chautauqua Center and the community ensuring effective communication and fostering pos...