AI Developer

Middletown, DE - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Location:Middletown PA
Position Type: Mostly Remote
Hybrid Schedule: Onsite meetings for 1 week per month based on the schedule set by the team lead
Contract Length: 5 months extensions

Position Overview:
This role designs builds and optimizes AI-driven solutions that enhance back-office contact center operations through intelligent automation virtual assistants and data-driven customer engagement. The position partners closely with technical and business stakeholders to deliver scalable well-documented AI capabilities that improve efficiency accuracy and customer satisfaction across omnichannel environments.

Duties:

Design and implement AI solutions for contact centers including voice and chat virtual assistants intelligent routing and sentiment-aware human-centered support.
Develop train and maintain NLP models to analyze customer interactions across voice chat email and social media channels.
Collaborate with customer service IT and data teams to identify automation opportunities and improve engagement outcomes.
Integrate AI capabilities with enterprise systems including CRM platforms websites and mobile applications.
Monitor tune and optimize AI and ML models to ensure accuracy performance and positive customer experiences.
Apply machine learning techniques to predict customer needs personalize interactions and reduce overall contact volumes.
Research and evaluate emerging AI technologies and industry trends to continuously enhance contact center capabilities.
Produce comprehensive technical and functional documentation including designs diagrams test plans scripts impact analyses and best-practice guidance following established standards and templates.
Build and maintain strong working relationships with technology teams business owners project sponsors vendors and key stakeholders.
Lead and actively participate in project team activities supporting enterprise system initiatives.
Work independently to manage assigned tasks and deliverables with minimal supervision.
Adhere to all organizational standards policies and procedures.
Utilize a variety of software tools and technologies to perform job responsibilities.
Perform additional related duties as required to support the role and organizational objectives.

Required Skills:

5 years of experience in AI and Machine Learning (ML) development preferably within retail or customer service environments.
Strong programming expertise in Python with hands-on experience using ML frameworks such as TensorFlow and PyTorch.
Demonstrated proficiency with Natural Language Processing (NLP) tools and libraries including spaCy Hugging Face and NLTK.
Hands-on experience designing and building voice bots and chatbots using Microsoft Dynamics Contact Center solutions Copilot Studio and Azure AI services.
Experience deploying and supporting AI/ML models in production environments on Azure cloud platforms.
Bachelors or Masters degree in Computer Science Artificial Intelligence Data Science or a related field.

Preferred Skills:

Experience with voice AI technologies including speech-to-text and conversational AI solutions.
Knowledge of customer journey analytics and personalization engines.
Understanding of omnichannel retail strategies and customer behavior.
Experience with real-time data processing and streaming platforms such as Kafka and Spark.
Familiarity with additional contact center platforms and tools including Zendesk Salesforce Service Cloud and Amazon Connect.

Required Experience:

Senior IC

Location:Middletown PAPosition Type: Mostly RemoteHybrid Schedule: Onsite meetings for 1 week per month based on the schedule set by the team leadContract Length: 5 months extensionsPosition Overview:This role designs builds and optimizes AI-driven solutions that enhance back-office contact center ...

Design and implement AI solutions for contact centers including voice and chat virtual assistants intelligent routing and sentiment-aware human-centered support.
Develop train and maintain NLP models to analyze customer interactions across voice chat email and social media channels.
Collaborate with customer service IT and data teams to identify automation opportunities and improve engagement outcomes.
Integrate AI capabilities with enterprise systems including CRM platforms websites and mobile applications.
Monitor tune and optimize AI and ML models to ensure accuracy performance and positive customer experiences.
Apply machine learning techniques to predict customer needs personalize interactions and reduce overall contact volumes.
Research and evaluate emerging AI technologies and industry trends to continuously enhance contact center capabilities.
Produce comprehensive technical and functional documentation including designs diagrams test plans scripts impact analyses and best-practice guidance following established standards and templates.
Build and maintain strong working relationships with technology teams business owners project sponsors vendors and key stakeholders.
Lead and actively participate in project team activities supporting enterprise system initiatives.
Work independently to manage assigned tasks and deliverables with minimal supervision.
Adhere to all organizational standards policies and procedures.
Utilize a variety of software tools and technologies to perform job responsibilities.
Perform additional related duties as required to support the role and organizational objectives.

Required Skills:

5 years of experience in AI and Machine Learning (ML) development preferably within retail or customer service environments.
Strong programming expertise in Python with hands-on experience using ML frameworks such as TensorFlow and PyTorch.
Demonstrated proficiency with Natural Language Processing (NLP) tools and libraries including spaCy Hugging Face and NLTK.
Hands-on experience designing and building voice bots and chatbots using Microsoft Dynamics Contact Center solutions Copilot Studio and Azure AI services.
Experience deploying and supporting AI/ML models in production environments on Azure cloud platforms.
Bachelors or Masters degree in Computer Science Artificial Intelligence Data Science or a related field.

Preferred Skills:

Experience with voice AI technologies including speech-to-text and conversational AI solutions.
Knowledge of customer journey analytics and personalization engines.
Understanding of omnichannel retail strategies and customer behavior.
Experience with real-time data processing and streaming platforms such as Kafka and Spark.
Familiarity with additional contact center platforms and tools including Zendesk Salesforce Service Cloud and Amazon Connect.

Required Experience:

Senior IC

Key Skills

CCTV
Computer Science
Corporate Marketing
E Learning
Arabic English Translation

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About Company

LingaTech

Careers at LingaTech: Love Where You Work! Welcome to the vibrant world of LingaTech, where technology meets fun and innovation! Are you ready to join the adventure? As a premier employer of top-notch technology consultants, we're on a mission to assemble the most talented and passion ... View more

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