Computer Services Consultant II

USCs School of Cinematic Arts is seeking a Computer Services Consultant II to join its Creative Technology Support Team. The School of Cinematic Arts is the premier school for the study of cinematic arts and provides instruction in production post-production producing writing animation gaming and cinema studies. The facilities include state-of-the-art computer labs interactive studios scoring and mixing stages sound stages a motion capture stage an LED virtual production volume screening rooms theaters and a 55-seat IMAX.

The Computer Services Consultant II is a member of the team responsible for end-user support and maintenance of all computers software and audio-visual equipment used in the schools instructional and production spaces.

The ideal candidate will have hands-on experience supporting end users and advanced technologies across the entertainment industry. The candidate should possess excellent technical troubleshooting and customer service skills and be adept at supporting both Mac and Windows. The role also requires a strong working knowledge of media production software and A/V equipment.

Responsibilities:

• Provide Tier 1 and Tier 2 technical support for all computers software hardware and audio-visual equipment used in classrooms labs theaters and specialized spaces.
• Assist with deployment maintenance upgrades and inventory of equipment.
• Support on-site events and meetings.
• Maintain user accounts permissions quotas and licenses.
• Create procedures and documentation and provide technical training for students faculty and staff.
• Supervise student workers.
• Monitor and respond to the departments help desk ticketing system communication channels (Slack and Zoom) and project management software (Asana).

The candidate will serve as a power user or subject-matter expert in one or more of the following areas:

• Post-production and editing. (Avid Media Composer Pro Tools Adobe Premiere Pro DaVinci Resolve DCP creation color grading)
• Audio/Video and projection technology
• Animation/Visual Effects Rendering workflows
• Virtual Production workflows (Unreal Engine LED Wall Motion Capture)
• Game Design workflows and file management (Perforce Git Hub etc.)

Additional knowledge in one of these areas is a plus:

• Troubleshooting calibrating and optimizing A/V systems including digital cinema projectors A/V racks conference rooms AMX/Crestron/Extron control systems switching control and cabling.
• Color management and color calibration for projection.
• Animation and Visual Effects. (Maya Cinema4D Photoshop After Effects Nuke Toon Boom TV Paint VR AR stereoscopic 3D)
• Innovative and cutting-edge technologies in the entertainment and gaming industries software such as Unity and Unreal Engine LED walls and virtual production.
• Knowledge of scripting programming and workflow design.

This position may be required to work evenings or weekends as needed.

Preferred Education and Experience:

• Bachelors degree in computer science engineering information technology entertainment technology or a media-related field
• 5-10 years of experience in a technical support role in an advanced audio-visual environment

The hourly rate range for this position is $38.93-$43.34.

When extending an offer of employment the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience education/training key skills internal peer equity federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.

USC employees by virtue of the universitys status as a nonprofit tax-exempt organization may qualify for public service student loan forgiveness (PSLF).

USC is an equal opportunity affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

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