Supervisor-Customer ServiceCollections

Vancouver, WA - USA

Monthly Salary: $ 27 - 32

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Join Patient Financial Services as Customer Service/Collections Supervisor!

Location: The VIC (18110 SE 34th Street Vancouver WA 98683)

Compensation: generally between $27.30-$32.75 and placement in the range depends on an evaluation of experience

Schedule: Monday through Friday 8:00a-5:00p (occasional Saturday shift)

**Must have excellent attendance! Consistent dependable and predictable attendance is crucial in helping us fulfill our mission of providing high-quality compassionate care. We require our employees to adhere to our attendance standards as frequent deviations make it difficult to provide care for our patients and support our coworkers.

Responsibilities:

Supervise support and lead a team of Patient Account Representatives (PAR) in Customer Service and Collections
Monitor workflows phone activity and productivity metrics to ensure service standards are met
Serve as escalation point for complex patient concerns and complaints
Coordinate staff schedules participate in program development performance improvement initiatives and reporting
Train staff on Epic upgrades and participate in system testing
Ensure compliance with policies procedures and regulatory requirements.

This role is responsible for monitoring productivity resolving escalated concerns coordinating coverage and supporting performance improvement to meet quality productivity and financial goals

Must have:

Strong supervisory experience with the ability to lead motivate and develop a team
In-depth knowledge of medical billing insurance regulations and AR processes
Proficiency in MS Word and Excel with excellent communication customer service and problem-solving skills
Ability to adapt to changing workflows systems and healthcare regulations

Requirements:

Minimum of an Associates Degree or equivalent experience in healthcare billing and collections required (equivalent combination of non-healthcare and healthcare billing and collections experience)
Experience with insurance billing regulations and requirements in a medical business environment required
Experience with patient collections and customer service preferred.

Additional Information: Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations reproductive health end-of-life decision-making and gender affirming treatment. The ability to work with or without reasonable accommodation with a diverse population of patients and colleagues seeking or considering care in all areas is an essential function of all positions at the Clinic. This position may require that employees have and maintain an activated smartphone that receives text messaging and/or ability to have a required app such as authenticator apps as some job functions require use of multi-factor authentication (MFA).

Pay Range:

$26.80 - $37.52

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties responsibilities and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical dental vision life insurance AD&D long term disability health savings account flexible spending account employee assistance program and multiple supplemental benefits (voluntary life critical illness accident hospital indemnity identity theft protection legal services etc.). We also offer a 401k retirement plan along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department position type primary work state and FTE. Contact your Recruiter for full information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race color gender disability veteran military status religion age creed national origin gender identity or expression sexual orientation marital status genetic information or any other basis prohibited by local state or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.

Required Experience:

Manager

Join Patient Financial Services as Customer Service/Collections Supervisor!Location: The VIC (18110 SE 34th Street Vancouver WA 98683)Compensation: generally between $27.30-$32.75 and placement in the range depends on an evaluation of experienceSchedule: Monday through Friday 8:00a-5:00p (occasiona...