Director, APN Network Management – London

London - UK

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking an experienced Director APN Network Management to lead the global strategy governance and operations of Western Unions Account Payment Network (APN)a critical infrastructure of global pay-out partners including banks wallets and card providers. This senior leadership role is central to delivering secure efficient and innovative payment solutions that drive business growth and reinforce Western Unions leadership in global money movement.

Role Responsibilities

As a key member of the Payments Product organization you will define and execute the APN strategy build strategic partnerships and lead a high-performing global team. Your work will be grounded in regulatory alignment operational excellence and market responsiveness enabling scalable and compliant payment capabilities across diverse

Lead the strategy governance and operational framework for the APN banking network.
Build and manage a high-performing global product team fostering growth and inclusion.
Establish and monitor SLAs KPIs and OKRs to drive performance and accountability.
Develop and maintain strong relationships with internal stakeholders and external partners.
Identify and cultivate strategic partnerships to enhance network capabilities and coverage.
Stay ahead of global payment trends and regulatory changes adapting strategy accordingly.
Collaborate with risk compliance legal and tech teams to ensure audit readiness and process integrity.
Oversee incident management and escalation processes for timely resolution.
Represent Western Union in industry forums and conferences.
Govern long-term strategic initiatives including business case development and funding oversight.
Coordinate contractual reviews with Legal and Compliance to ensure regulatory adherence.

Role Requirements

710 years of partnership management experience in financial services preferably payments plus 5 years managing teams.
Undergraduate or graduate degree or equivalent experience.
Strong business development skills including contract negotiation and commercial oversight.
Demonstrated strategic and tactical partnership management experience.
Proven project management skills including planning coordination and execution.
Excellent writing and communication skills.
Robust technological background and problem-solving abilities.
Experience in regulatory compliance audit preparation and governance frameworks.
Track record of driving measurable impact through network optimization and team leadership.

Work Shift

Western Union values in-person collaboration problem solving and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives multiple health insurance options accident and life insurance and access to best-in-class development platforms to name a few. Please see the benefits below specific to your country. If applicable additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United Kingdom specific benefits include:

25 days annual leave plus 8 public holidays
Comprehensive life & medical cover including dependents
Contributory pension plan

For residents of Colorado California Connecticut Delaware Minnesota and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age date of birth or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Other Details

As part of the application process all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions you may reach out to

We are passionate about honoring our employees identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race color national origin religion political affiliation sex (including pregnancy) sexual orientation gender identity age disability marital status or veteran status. The company will provide accommodation to applicants including those with disabilities during the recruitment process following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

Required Experience:

Director