Service Operations Supervisor Shreveport, LA

This is whereyour work makes a difference.

At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.

Here you will find more than just a jobyou will find purpose and pride.

Who We Are:

Every day Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and products and services! Youll find Baxters products and therapies on nearly every floor in almost every hospital worldwide in clinics and in the home. Baxters employees are building upon the companys rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care. Our commitment to our mission means we are there when patients and healthcare professionals need us during the critical moments that matter most.

The Service Operations Supervisor will provide direct supervision leadership coaching and daily direction for assigned service location. Site responsibility for training and performance in the areas of safety customer satisfaction continuous improvement achievement of key performance metrics and following all SOPs and work instructions for a technical and customer service focused team. Maintain and build effective relationships with customers and local sales team. Responsible for the achievement of revenue generation through service revenue targets and service contract renewals achievement of set cost targets customer satisfaction associate development and operational improvements for assigned location.

What Youll Do:

• Ensure safety training meeting and medical testing requirements are kept up to date; ensure that standard work is followed.
• Create an environment that supports a diverse work group.
• Build positive relationships with the sales team as well as other departments external customers and suppliers (Promote cross-functional cooperation and success).
• Ability to conduct effective oral presentations of information to customers and coworkers which may include hospital staff and caregivers product demonstrations team meetings feedback of field activities and crosstraining of coworkers to complete both service center and field functions.
• Direct responsibility for assigned site inventory accuracy.
• Demonstrate instruct and ensure the strict compliance with all federal state and local regulations and company policies.
• Support the implementation of all continuous improvement initiatives.
• Directly responsible for the achievement of all key and operational measures at assigned location.
• Prepare cases to justify personnel or equipment requirements and be involved in the acquisition of those requirements.
• Direct responsibility for service revenue generation and compliance of service contract performance.
• Ensure the appropriate utilization and optimal deployment of all parts and equipment.

What Youll Bring:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required.

• Bachelors degree is preferred OR Associate degree plus 5 years of experience in field service-related role OR Minimum of 8 or more years experience in field service-related role if no degree.
• Previous supervisory or team leadership experience preferred
• Previous experience working with medical devices in a hands-on environment preferred
• Ability to communicate vision and align staff performance; establish goals and standards for staff; build customer relationships
• Adapts to new technologies and is comfortable with Microsoft Office
• Valid drivers license and driving record that meets company standards and state requirements
• Schedule flexibility/on-call as required as occasional overnight travel may be required
• Ability to read comprehend interpret analyze and apply technical information including but not limited to technical manuals technical bulletins schematics etc.
• Must wear personal protective equipment including but not limited to safety shoes eye protection gloves and protective clothing. Gloves supplied include both latex and non-latex materials.
• Frequently works in environments where biohazards could be present. i.e. Hospitals Service Centers and Depots

We understand compensation is an important factor as you consider the next step in your career. At Baxter we are committed to equitable pay for all our employees and we strive to be more transparent with our pay practices. To that end this position has a base salary range of $80000 - $110000. The actual salary rate may vary based upon several factors including but not limited to relevant skills/experience time in the role business line and geographic/office location.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one as well as insurance coverage for basic life accident short-term and long-term disability and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount and the 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching. We also offer Flexible Spending Accounts educational assistance programs and time-off benefits such as paid holidays paid time off ranging from 20 to 35 days based on length of service family and medical leaves of absence and paid parental leave. Additional benefits include commuting benefits the Employee Discount Program the Employee Assistance Program (EAP) and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our additional information regarding Baxter US Benefits please speak with your recruiter or visit our Benefits site: Benefits Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.