QSSU FLIP SYSTEMS ENGINEER – ENTERPRISE
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
DUTIES & RESPONSIBILITIES:
1. Support and Implementation
- Working with an implementation team in project implementation and deployment
- Implementation tasks assigned and working to ensure proper implementation and troubleshooting if necessary
- Assisting in providing post-sales support after project implementation
- Working with the internal support team on any requirements for equipment or systems that need specialization including implementation and training
- End User support for contractual customers.
- Troubleshooting system faults to achieve fault resolution for incidents escalated.
2. Training and Certification
- Undergo continuous technical skills update through certification and trainings are required in the engineers training roadmap within timelines set
- Closely liaise with the Service delivery teams during the implementation and support of projects
- Closely liaises with the Supply Chain team during the ordering and delivery of spares
- Closely liaises with external customers during implementation and support to foster good relationships that will allow continued business
- Maintains close contact with the Helpdesk during the assigning and logging of calls
- Maintain close contact with the principals during escalations and parts ordering
Requirements
JOB SPECIFICATIONS AND COMPETENCIES
Bachelors degree in Computer Science Information Technology or a related field (or Diploma with good experience)
Knowledge of Solaris/HP-UX/IBM-AIX/Linux Systems Administration skills
Knowledge of Servers and Storage Technologies
4-5 years experience in servers Storage backup and virtualization technologies especially Dell-EMC/Sun/Oracle/HPE/IBM & VMware
Ability to solve complex technical problems
Linux/Unix skills
Ability to travel as needed.
Database administration
Good Understanding of Network
Knowledge of High Availability and Business Continuity Technologies
SOFT SKILLS
- Good communication and presentation skills
- Ability to demonstrate good judgment and decision making
- Ability to work in a high-pressure environment
- Good organization skills
KEY PERFORMANCE INDICATORS
- Log in daily activities to the Helpdesk
- Response to service requests should be as per SLA
- 80% of projects handled should be completed within schedule
- Attend to all PMs for assigned accounts
- Attend to all assigned L2 calls
- Attain at least 1 new certification (online/prometric) every month
Company Industry
IT Services and IT Consulting
Key Skills
- Environment
- Academics
- Javase
- Cost Estimation
- Fire
- Business Studies
