Operations Manager(Telecommunications)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Purpose
The Technical Manager is responsible for planning executing supervising and optimizing all technical operations across Active Passive Fiber Power Transmission and NOC domains. The role ensures high-quality network performance availability and reliability for all clients while safeguarding company assets leading technical teams and aligning all activities with operational objectives and SLAs. Candidates from India Nepal South Africa Kenya will be given preference.
Key Responsibilities
A. Technical Operations & Maintenance
Ensure effective maintenance and operation of Telecommunication sites covering Active Passive Fiber NOC Power and related infrastructure.
Oversee preventive and corrective maintenance programs for all technical equipment.
Maintain client asset value through proper handling documentation and lifecycle management.
Provide 24/7 technical support and ensure compliance with SLAs and MTTR targets.
Oversee installation testing commissioning upgrades and integration of telecom equipment.
B. Project & MS Delivery Management
Provide leadership and technical oversight for all Managed Services (MS) and project activities.
Develop project work plans allocate resources and monitor progress.
Ensure adherence to technical standards client specifications and safety requirements.
Support bid evaluation by reviewing technical documents scope interpretation and bill of quantities (BOQs).
C. Budgeting & Resource Planning
Assist the COO in preparing departmental budgets for manpower tools materials and technologies.
Ensure cost-effective utilization of resources and manage expenditure within approved budgets.
Evaluate new tools technologies and processes that enhance operational efficiency.
D. Team Leadership & People Management
Supervise technical teams across regions (NOC Fiber Active Power Passive Field Operations).
Mentor coach train and assess performance of technical staff.
Approve leave schedules oversee discipline and recommend training actions.
Lead recruitment efforts in coordination with HR when required.
E. Quality Assurance & Reporting
Ensure compliance with operational procedures ISO standards and company policies.
Conduct site audits quality checks and performance evaluations.
Prepare and submit weekly monthly and quarterly performance reports.
Identify gaps and corrective actions for any technical deficiencies.
F. Customer Support & Incident Management
Lead investigations into technical issues and customer complaints.
Mobilize internal resources to resolve issues within agreed timelines.
Maintain proactive communication with clients on technical matters and performance trends.
G. Records Documentation & Compliance
Maintain accurate and updated documentation of all technical installations equipment data sheets configurations and drawings.
Ensure adherence to HSE policies and foster a safety-first culture.
Support emergency preparedness training and drills where required.
H. Cross-Functional Collaboration
Work closely with the Sales & Marketing team to identify new technical opportunities.
Collaborate with Finance on inventory management reconciliations and technical procurement.
Support R&D initiatives related to new systems technologies and solutions.
Requirements
Minimum Qualifications & Experience
Education
Bachelors Degree or Advanced Diploma in Electronics & Telecommunications Engineering Information Technology or related field.
Experience
Minimum 5 years working with a reputable Telecommunication or ICT company.
Proven experience in O&M fiber active network systems NOC operations or site management.
Technical Competencies
Strong knowledge of telecom systems (Active Passive Fiber Power).
Proficient in troubleshooting design interpretation and project rollout.
Excellent understanding of telecom maintenance standards and KPIs (SLA MTTR).
Computer literate with strong proficiency in technical reporting.
Soft Skills
Strong leadership supervision and team management abilities.
Excellent communication skills in English
High tolerance to pressure and ability to manage multiple tasks.
Interpersonal negotiation and problem-solving skills.
Ability to innovate mentor others and drive continuous improvement.
What We Offer
Accommodation provided.
Return air ticket(go & return).
Comprehensive health insurance.
Visa Permit
Location: Dar es Salam Tanzania
Start Date:1st February 2026
Company Industry
Dairy Product Manufacturing / Agriculture / Construction / Mining Machinery Manufacturing / Animal Feed Manufacturing / Food Production
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
