Chief Operating Officer

MDG is a national full-service marketing solutions partner with deep specialization in multi-location businesses. We have extensive experience in helping businesses develop winning growth strategies that harness the power of scale and drive marketing and operational efficiency.

The COO will lead MDGs day-to-day operations while modernizing the agencys operating model. This role is highly hands-on outcomes-oriented and critical to the companys 2026 strategy and long-term growth. Problem solving technical familiarity autonomous and entrepreneurial spirit combined with strong leadership skills will be required to effectively manage our marketing and web development processes with the goal of 100% client success.

DUTIES AND RESPONSIBILITIES:

Operational Leadership & Accountability

• Own all agency operations including account management project management creative media digital and technology teams
  
• Establish clear accountability frameworks performance standards and operating cadences
  
• Ensure work is delivered on time on budget and at agreed quality levels
  
• Establish team productivity standards tracking and reporting with clear accountability
  
• Continuously identify opportunities for process improvement and efficiency ensuring that the agency operates smoothly and meets client needs.
  

Client Delivery & Retention

• Ensure a proactive strategic and consistent client experience
  
• Partner with account leadership on KPIs QBRs and proactive recommendations
  
• Create coach and manage processes to aid the account team in continued client satisfaction retention and growth. Own operational aspects of contract scoping renewals and profitability management.
  
• Responsible for account financial management including scoping managing and renewals. Create processes and reports to help guide client profitability.
  
• Ensure the quality of work and services provided by the agency by setting and enforcing quality standards and processes.
  

• Own operational P&L performance in partnership with Finance
  
• Improve gross margin through process standardization resource optimization and scoping and utilization
  
• Implement reporting to track client profitability department performance and capacity
  
• Utilize data and analytics to make informed decisions optimize strategies and measure the effectiveness of marketing campaigns.
  

Strategy Execution & Service Evolution

• In partnership with the President and VP of Strategy develop and implement the agencys strategic plans which may include growth strategies expansion into new markets and developing new service offerings to meet revenue goals Operationalize new and evolving service offerings in account management project management creative media digital and technology
  
• Ensure services are scalable profitable and consistently delivered
  
• Identify and mitigate operational risks that could impact the agencys performance and reputation.
  

Technology AI & Systems Enablement

• Stay up-to-date with the latest digital marketing technologies and tools and assess how they can be integrated into the agencys operations to improve efficiency and results with a specific focus on AI.
  
• Lead the operational integration of AI tools automation and analytics platforms
  
• Evaluate and implement systems to improve speed quality visibility and client outcomes
  
• Provide recommendations for utilizing internal tech stack to improve operations
  

People Leadership & Talent Development

• Lead coach and develop department leaders
  
• Support hiring onboarding and performance management
  
• Build a culture of ownership accountability and continuous improvement
  
• Ensure organizational structure aligns with strategy and workload
  

Vendor & Partner Management

• Select negotiate and manage third-party vendors and technology partners
  
• Ensure external partners support quality margin and growth objectives
  

SUCCESS METRICS

• Revenue retention and churn reduction
  
• Client satisfaction NPS and QBR assessments
  
• Operational efficiency and utilization
  
• Margin improvement
  
• On-time on-scope delivery
  
• Adoption of AI and data-driven workflows
  
• Team productivity and accountability
  

Requirements

• 10 years of senior operations leadership in a digital marketing agency consultancy or complex service organization
  
• Proven experience managing multi-disciplinary teams
  
• Strong financial and operational acumen
  
• Demonstrated success implementing process discipline and accountability
  
• Experience integrating technology data and automation into operations
  
• Comfortable operating in a fast-moving entrepreneurial environment
  

Benefits