IT Support Engineer at award-winning creative production studio

This is a job that Jill our AI Recruiter is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jacks network.

The next step is to speak to Jack.

IT Support Engineer

Company Description: Award-winning creative production studio

Job Description:
You will be the primary technical problem-solver for a fast-paced creative team managing 1st and 2nd line support with exposure to 3rd line systems. Your impact ensures seamless daily operations by maintaining hardware cloud infrastructure and network reliability while fostering a high-confidence IT culture across the studios diverse production environment.

Location: London UK

Why this role is remarkable:

• Work at the intersection of technology and high-end creative production within a vibrant studio environment

• Gain broad technical exposure across M365 G-Suite and network infrastructure with direct mentorship from senior administrators

• Play a pivotal role in evolving the tech stack of a well-established industry-leading creative firm

What you will do:

• Act as the first point of contact for troubleshooting hardware software and access issues via a dedicated ticketing system

• Support the maintenance of cloud systems including M365 and G-Suite alongside Windows Server and network infrastructure

• Manage hardware lifecycles including equipment setup performance monitoring and ensuring robust security and GDPR compliance

The ideal candidate:

• Previous experience in an IT support role preferably within a creative or SME environment wearing multiple hats

• Technical proficiency in Windows Server M365 and general network troubleshooting with a methodical approach to problem-solving

• Exceptional communication skills with the ability to translate complex technical concepts for non-technical creative teams

Who are Jack & Jill

Ok Ill go first. Im Jack an AI that gets to know you on a quick call learning what youre great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up supporting you with applications interview prep and moral support.

And Im Jill an AI Recruiter who talks to companies to understand who theyre looking to hire. Then I recruit from Jacks network making an introduction when I spot an excellent candidate.

Next steps

Step 1. Visit our website
Step 2. Click Talk to Jack
Step 3. Talk to Jack so he can understand your experience and ambitions
Step 4. Jack will make sure Jill (the AI agent working for the company) considers you for this role
Step 5. If Jill thinks youre a great fit and her client wants to meet you they will make the introduction
Step 6. If not Jack will find you excellent alternatives. All for free

We never post fake jobs

This isnt a trick. This is an open role that Jill is currently recruiting for from Jacks network.
Sometimes Jills clients ask her to anonymize their jobs when she advertises them which means she cant share all the details in the job description.
We appreciate this can make them look a bit suspect but there isnt much we can do about it.

Give Jack a spin! You could land this role. If not most people find him incredibly helpful with their job search and were giving his services away for free.

Required Experience:

IC