FINANCIAL RETURNS
Administrative support to proactive Sales Team - integral collaborative effort to meet hotels financial goals
Handling of group enquiries with guidance from senior colleagues in Sales & Revenue
Close liaison with reservations and front of house team to deliver Great group stay experience
Promote Holiday Inn Express products and services using and suggestive selling techniques
Support and execute action plans to increase sales and associated business
PEOPLE
Liaise with Asst. / Director of Sales and Finance Lead for all reservations requiring credit approval
Attend meetings and training sessions as required
Attend sales related events as required & facilitation of site inspection for any walk-in (Sales)
GUEST EXPERIENCE
Promote IHG & Hotels products and services
Maintain a high level of product and service knowledge about IHG Hotels in our region
Support and facilitate reservations via Reservations Team
Maintain knowledge of special rates/ offers/ promotions
RESPONSIBLE BUSINESS
Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
Be aware of duty of care and adhere to occupational health and safety legislation policies and procedures
Be familiar with property safety first aid and fire and emergency procedures and operate equipment safely and sensibly
Initiate action to correct a hazardous situation and notify supervisors of potential dangers
Log security incidents and accidents in accordance with hotel requirements
ACCOUNTABILITY
Ensure all group quotations are properly recorded in our GRC tracker
Ensure all group contracts group resume group commissions and coach transfers are properly documented and facilitated.
Overall main in charge for group bookings and that includes managing of various group bookings platforms- IHG Meeting Broker/ CVENT/ TagVenue and others
Overall administrative in charge for annual corporate rates renewal exercise in maintaining records/ documentation/ rates loading.
Preparation and support of production and sales reports
Required Experience:
IC
Hotel near Wembley Stadium, well-connected to Heathrow Airport & city centre. Book this business-friendly hotel with meeting rooms & gym now.