Front Line Associate (Shah Alam, Malaysia)

Front Line Associate Shah Alam Malaysia
Do you possess exceptional customer service skills Do you want to join a global company that is committed to moving money for better Join Western Union as a Front-Line Associate.

Western Union powers your pursuit.

As a Front-Line Associate you will be responsible for maintaining customer services as per company standard generating money transfer transactions cash register operations and loss prevention in adherence to store standards company policies and front desk procedures.

Branch Location: Shah Alam

Role Responsibilities

• You will be responsible for welcoming customers providing them with guidance & help in processing their transactions.

• Ensuring that all transactions are performed in accordance with our compliance rules and you will professionally deal with customers inquiries in a timely manner.

• Cash handling and maintaining cash register operations including reports using MS Office tools.

• Work collaboratively with a supportive team to meet operational and performance targets.

Role Requirements

• 0-2 yrs of customer service experience (preferably in financial services or retail)

• Problem-solving skills.

• Minimum Qualification required SPM.

• Open to Fresh Graduates.

• Experience in cash management.

• Good communication skills.

• Fluency in English additional languages are a strong advantage.

• Experience in currency exchange is a plus.

• Basic work experience with MS Office tools (MS Excel Word Outlook)

• Can work according to the schedule and can work on weekends.

Work Shift

Western Union values in-person collaboration problem solving and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role the expectation is to work from the office full time.

We make financial services accessible to humans everywhere. Join us for whats next.

Western Union is positioned to become the worlds most accessible financial services company transforming lives and communities. Were a diverse and passionate customer-centric team of over 8000 employees serving 200 countries and territories reaching customers and receivers around the globe. More than moving money we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper we support our employees in achieving their professional aspirations. Youll have plenty of opportunities to learn new skills and build a career as well as receive a great compensation package. If youre ready to help drive the future of financial services its time for Western Union. Learn more about our purpose and people at will also have access to short-term incentives accident and life insurance and access to best-in-class development platforms to name a few
( Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Malaysia specific benefits include:

• Annual Leave Sick leave and Maternity / Paternity leave

• Global Recognition and Rewards Programs

• Group Life Policy and Group Medical Policy

• Referral Program

• Employee Assistance Programs

• Employee Wellness

• Public holidays

This is a comprehensive list of the benefits and that the eligibility for some of these benefits will be subject to insurers or local policy rules.

For residents of Colorado California Connecticut Delaware Minnesota and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age date of birth or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Western Union values in-person collaboration learning and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face we are better able to learn from our peers solve problems together and innovate.

Other Details

As part of the application process all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions you may reach out to

We are passionate about honoring our employees identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race color national origin religion political affiliation sex (including pregnancy) sexual orientation gender identity age disability marital status or veteran status. The company will provide accommodation to applicants including those with disabilities during the recruitment process following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.