Client Services Manager & Sitter Coordinator
Share
Job Location:
Atlanta, GA - USA
Hourly Salary:
$ 18 - 20
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Summary
Buckhead Pet Pals is Atlantas original premium dog walking and cat sitting company serving Metro Atlanta since 1998. We are seeking a detail-oriented people-first Client Services Manager to manage client communication daily scheduling and new sitter onboarding.
Key Responsibilities
- Manage client communication via email phone and scheduling software
- Create and maintain efficient daily schedules for pet sitters
- Support sitters and assist with coverage when needed
- Coordinate onboarding and training of new pet sitters
- Maintain accurate client and sitter records
- Support general office operations
- 3 years administrative or office management experience
- Experience scheduling staff in a service-based business
- Proficient in Excel Word and Gmail
- Comfortable learning and using scheduling software
- Strong written and verbal communication skills
- Lives within Buckhead Brookhaven or Sandy Springs area
- Able to work in-office during business hours
- Pet industry or service-industry experience
- Experience onboarding or training new hires
- Familiarity with Atlanta neighborhoods
- Social media and AI/ChatGPT experience
- $18$20 per hour (based on experience)
- Paid vacation
- Discounted pet sitting services
- Casual dress code
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Dog and cat sitting since 1998. At Buckhead Pet Pals, we take pride in matching your pet with the perfect pet sitter. Easy online scheduling.
